Current jobs related to Pb Client Service Lead - London - Scotiabank
-
Team Lead, Client Services
1 week ago
London, Canada Sephora Full time**Job ID**: 231404 **Store Name/Number**: ON-Westwood Power Centre (1554) **Address**: 3099 Wonderland Rd S Unit #1, London, ON N6L 1R4, Canada (CA) **Full Time/Part Time**: Full Time **Position Type**: Regular **You’ll love working here** As Team Lead, Client Services, you will be supporting all departments on the sales floor within a specific...
-
Team Lead, Client Services
1 week ago
London, Canada Sephora Full time**Job ID**: 213848 **Store Name/Number**: ON-White Oaks (0542) **Address**: 1105 Wellington Road, London, ON N6E 1V4, Canada (CA) **Full Time/Part Time**: Full Time **Position Type**: Regular **You’ll love working here** As Team Lead, Client Services, you will be supporting all departments on the sales floor within a specific Sephora location....
-
Software Engineering Team Lead
3 days ago
London, Canada Ring Inc Full timeThis position is posted by Jobgether on behalf of a partner company. We are currently looking for a Software Engineering Team Lead in Finland. As a Software Engineering Team Lead, you will guide a specialized team working on blockchain core systems, focusing on MEV services and mempool transactions. You will shape technical strategy, mentor engineers, and...
-
Senior Client Success Director
3 weeks ago
London, Canada Moody's Investors Service Full timeA leading financial services company in London, Ontario is seeking a Customer Success Manager. This role includes defining engagement strategies, managing customer relationships, and ensuring clients derive value from their solutions. Ideal candidates have significant experience in financial services, strong communication skills, and a collaborative mindset....
-
Senior Client Success Director
2 weeks ago
London, Canada Moody's Investors Service Full timeA leading financial services company in London, Ontario is seeking a Customer Success Manager. This role includes defining engagement strategies, managing customer relationships, and ensuring clients derive value from their solutions. Ideal candidates have significant experience in financial services, strong communication skills, and a collaborative mindset....
-
Stores Services Lead: Elevate Sales
1 week ago
London, Canada Sephora USA, Inc Full timeA global beauty retailer is seeking a Services Lead for their store in Southwestern Ontario. In this full-time role, you will oversee the sales floor, ensuring that Beauty Advisors execute Sephora's selling model and provide exceptional client service. Responsibilities include visual merchandising, engaging with clients, and managing employee talent. Ideal...
-
Manager, Client Services
2 days ago
London, Canada Sephora Full time**Job ID**: 241736 **Store Name/Number**: ON-Westwood Power Centre (1554) **Address**: 3099 Wonderland Rd S Unit #1, London, ON N6L 1R4, Canada (CA) **Full Time/Part Time**: Full Time **Position Type**: Regular **You’ll love working here** As the Manager, Client Services & Experience, you will be responsible for managing all aspects of the sales...
-
Client Service Coordinator
6 days ago
London, Canada Canada Life Assurance Company Full time**Job Description**: Reporting to the Associate Manager of Retirement Income, you will be an integral part of the Payout Annuity Team, providing expertise and assistance to the Client Service Coordinators and Client Service Specialists as well as working in partnership with financial and business partners. A sound technical background is required. **What...
-
Team Lead, Client Experience
2 days ago
London, Canada Sephora Full time**Job ID**: 240370 **Store Name/Number**: ON-Masonville (0852) **Address**: 1680 Richmond St N, London, ON N6G 3Y9, Canada (CA) **Full Time/Part Time**: Full Time **Position Type**: Regular **You’ll love working here** The Team Lead, Client Experience will be assigned to oversee all sales floor departments within a specific Sephora location. This can...
-
Team Lead, Beauty
3 weeks ago
London, Canada Sephora USA, Inc Full timeA leading beauty retailer in London is seeking a Team Lead to manage various store functions including client service, operational excellence, and employee engagement. The ideal candidate has 1 to 3 years of experience in a retail environment and strong client service skills. This role offers excellent career development opportunities, a supportive team, and...
Pb Client Service Lead
2 weeks ago
Requisition ID: 158733
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.
**Purpose of the Job**
As a leader of the client service team the incumbent is responsible for contributing to the overall success of the Private Banking branch, while sustaining overall Branch operational efficiency and effectiveness. This includes meeting individual and team customer services targets, as well as other objectives related to customer service, human resource management, coaching and employee development, compliance and operational effectiveness. As a Client Service Leader, the incumbent will provide direction to team members in a manner consistent with the overall Private Banking strategy of developing a client-focused culture.
Major Accountabilities
1. Client Experience
- Lead the delivery of excellent customer service and support the promotion of Bank services by:
- Ensuring that all employees and activities are aligned to be customer-focused
- Demonstrating and coaching to the Service Basics during and after customer interactions and providing transaction authorizations and review as required.
- Ensuring every customer experience is consistent with Scotiabank’s service standards and customer concerns are resolved quickly and efficiently
- Monitoring work schedules for the team to ensure they meet customer service demands.
- Monitoring recorded customer concerns and resolving escalated concerns and issues, escalating to the Manager Client Services or Team Lead as appropriate
- Ensuring the Branch presents a professional image according to Bank and Brand Care requirements
- Championing growth in customer adoption of digital banking activities and self-service channels
2. Coaching & Service Leadership
Inspire, lead and develop a diverse service team by:
- Executing service management activities:
- Planning and leading weekly one-on-one coaching sessions to recognize success, help overcome obstacles and set a weekly focus
- Planning and leading monthly Team Skills Development sessions to facilitate the sharing of best practices
- Developing a clear understanding of the branch’s financial and non-financial goals
- Providing regular coaching, guidance, direction and support
- Recognizing and rewarding success and managing non-performance
- Developing and obtaining agreement on individualized development plans
- Resolving issues/negotiating compromises between team members
3. Administration, Compliance & Operational Excellence
Oversee the implementation of the Bank’s policies, practices, special initiatives and procedures to minimize Bank’s exposure to risk by:
- Accurate and timely completion of daily and periodic monitoring activities (e.g., Automated Control System (ACS) Activities, Worklist Management Exceptions) to support a culture of doing it right the first time, and confirm compliance with bank policies and effective risk management is in place
- Developing and maintaining a thorough knowledge and understanding of the Bank’s Commercial, Small Business and Retail Banking products and services to meet the Client’s ongoing needs.
- Developing and maintaining a thorough knowledge and understanding of Scotia Wealth Managements offerings.
- Ensuring Branch cash, custody and security procedures and policies are in place and required checks are completed within mandated times.
- Ensuring Audit & Compliance requirements are effectively executed and adhered to, collaborating with the Manager, Compliance where appropriate
- Adhering to and ensuring team members’ compliance with position authorities, limits and bank policies
- Assisting with courier bag and incoming mail review and disbursement, as assigned
- Adhering to and ensuring team members’ compliance with Know Your Customer, CDIC, Financial Consumer Agency of Canada (FCAC), Anti-Money Laundering/Anti-Terrorist Financing, Privacy and Occupational Health & Safety requirements, processes and guidelines
- Ensuring thorough knowledge of, and strict adherence to, the Bank’s Global Sales Principles
- Acting as a main point of contact for Customer Contact Centre, SSG Operations, Retail Service Centre, Business Service Centre, as well as other internal support services groups
- Escalating fraudulent activities, unusual occurrences, issues/deficiencies/trends to the Manager Client Services/ Manager Compliance/ PB Head Office.
- Providing Human Resource Administrative support to your team.
- Embracing and championing change management initiatives by ensuring clear communication with all employees
- Recruiting and promoting team members, as applicable, in accordance with standard Bank policies
Education/Experience
- The incumbent requires a high degree of customer focus and a strong customer service orientation to set the standard for consistent delivery of excellent customer experience. The incumbent must set a positive example as a champion of change and encourage others to do the same.
- The in
