Store Manager

**Schedule: Monday - Sunday (including evenings and holidays)**

**Location**: Westmount, QC

**“Make your career an amazing journey”** **with Miele Canada**

Since 1899, Miele has remained a family-owned appliance business, designing and manufacturing high quality residential and professional appliances. Miele entered the Canadian market in 1989 and has been on a steady path of growth ever since.

Our company philosophy of Immer Besser (Forever Better) emphasizes our desire to provide a working environment that fosters personal and professional growth and allows our employees to enhance their skills and take their careers to the next level.

Miele recognizes that competitive compensation is a cornerstone for recruiting and retaining employees.

**Why Join Miele**

Miele offers great job growth and training/carer development opportunities with market total compensation package to include:
100% Company Paid Benefit Plan, Life Insurance, Disability and a Health Spending Account.

DPSP’s - Company contributes 6% of salary - no employee matching required.

Employee discounts on products,

Tuition reimbursement program,

Great working conditions and other incentives to attract and retain great talent like you.

**About the Role**

Based out of our Miele Experience Centre Montreal, currently located in Dollard-des-Ormeaux, with a scheduled relocation into a new store in Westmount in Q3 2025.

We are seeking a high caliber, retail manager with a thorough understanding of the luxury market and a key focus on team and client development.

As a Store Manager, you will take ownership of the business, develop and lead a team of Sales Consultants, foster client relationships, be strategically agile to drive strong sales results and ensure the highest level of client service is delivered.

**What You Will Do**

**Essential Duties & Responsibilities**:

- Manage and motivate the team to drive business: create a positive work environment and foster cooperation
- Establish a client-centric mindset in store to ensure the highest level of client experience and proactively handle client-related situations
- Act as a role model demonstrating sales leadership to the team
- Build and develop client portfolios
- Conduct sales analyses and provide coaching to the team
- Prepare and follow up on customer quotes and orders
- Sell care products, vacuums, and small & major domestic appliances
- Handle overflow customer support when busy as well as sales consultant escalations
- Educate existing Miele customers on how to use their appliances better at home and run demonstration sessions in the experience centre
- Host internal and external events
- Ensure that the experience centre is always clean and ready for business (including prepping the coffee bar)
- Support regional events and attend trade shows and events as required
- Ensure that event planning and merchandising for the experience centre is according to Miele standards and that the execution of all events are above customer expectations
- Send out correspondence to customers who respond to our surveys
- Ability to coach to an excellent customer service; develop direct reports
- Thrive in a fast passed environment and have managerial courage
- Experience in luxury or high-end retail environment
- Ability to build an effective team, delegate, manage and motivate others
- Computer literacy a must
- Ability to adapt to changing needs of the Company as necessary
- Minimum 3 years retail experience and experience Managing a high performing team
- Must be able to work Monday to Sunday, including evenings and holidays as required
- At least 2 years of experience in a leadership role
- Outstanding organizational, presentation, computer, and communication skills
- Experience in long cycle sales would be considered an asset, as would a kitchen/interior design background
- Experience selling high-end brands a definite asset
- A desire to learn and seek out product knowledge to become an expert in the brand