Service Counter Sales

2 weeks ago

Calgary, Canada Standens, an IMT Company Full time

**About us**

Established in 1924, Standen’s is a Canadian manufacturing company making alloy steel products that are formed, forged, upset, threaded or heat-treated for a variety of markets. As one of North America’s largest full-line leaf spring, suspension component and agricultural tillage tool manufacturers, Standen’s prides itself on quality products and services.

We are registered to the ISO 14001 international environmental standard, the ISO 9001 international quality standard and in 2010, we were successful in obtaining our Certificate of Recognition (COR), Alberta’s only safety standard recognized by Occupational Health & Safety.

Standen’s manufacturing facility is situated on 15 acres in the industrial heart of Calgary with over 250,000 square feet of space, and is complete with administrative offices, engineering and design, production, assembly, warehousing, quality assurance and shipping.

**General Description**

Under the supervision of the Service Supervisor, this position requires the Service Counter Sales to assists all customers (retail, wholesale and shop), whether in person or on the telephone, in selecting required parts, and/or vehicle repairs in a friendly, professional, and efficient manner. Along with being organized, this position requires time management skills, the ability to multi task and takes on new and interesting challenges.

**Skill/Effort Requirements**
- Must be able to work in a high pressure environment safely
- Must be able to present yourself in a positive, professional manner to colleagues and customers
- 2 year’s experience in automotive or heavy duty parts
- Exhibit basic computer literacy, including clear typing skills
- Forklift experience an asset
- Ability to lift 50 lbs on a regular basis

**Responsibilities**
- Acknowledge all customers as they arrive in facility and serve them as efficiently as possible.
- Inform customers of additional parts requirements and ensures that the customer is exposed to the full product line.
- Answer phone calls in a timely and appropriate manner to provide the sale, price quotes and other information.
- Identify parts using manual parts books and visual recognition.
- Accurately make repair orders as per customer concerns with vehicle.
- Notify the shop foreman and/or the customer when special ordered parts have been received.
- Pull and fill orders from stock for orders via telephone and walk in customers.
- Learn and effectively use the company business system.

**Working Conditions**
- Service Counter
- Some office, counter work

**Requirements**:

- Minimum 2 years as a parts person
- Experience in automotive or heavy duty truck an asset

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Extended health care
- RRSP match
- Store discount
- Tuition reimbursement
- Vision care

Schedule:

- Monday to Friday
- Morning shift

**Experience**:

- Service Counter: 2 years (required)

Work Location: In person

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