District Support Representative

**DISTRICT SUPPORT REPRESENTATIVE**

**WINNIPEG, MB**

**_ Manitoba Hydro is consistently recognized as one of Manitoba's Top Employers_**

**_ Great Benefits_**
- Competitive salary and benefits package.
- Defined-benefit pension plan.
- Nine-day work cycle which normally results in every other Monday off, providing for a balanced approach to work, family life

and community.

Manitoba Hydro is a leader among energy companies in North America, recognized for providing highly reliable service and
exceptional customer satisfaction. Join our team of Manitoba's best as we continue to build a company that supports innovation,
commitment, and customer service, while actively supporting a diverse, equitable and inclusive workplace.

We are seeking an experienced District Support Representative to fill a permanent full-time position in the Winnipeg Customer
Service Centre to provide a wide range of operational administrative support related to planning, dispatching, and customer service
activities.

**_ Responsibilities:_**
- Monitor and use a variety of operational and technical systems (i.e., Banner, MWM, SAP, CSI, OMS, PowerOn, SFM, EGIS),

maps, service and infrastructure data to support and optimize performance and efficiency of operational workflow in
Distribution Operations & Maintenance.
- Monitor real-time performance of operational activities and adjust planned work schedules/assignments based on priority

requirements, real-time progress reports from field, understanding of electric and gas services, resource availability, and
technical considerations.
- Review and analyze field reports, maps, work orders, permits, and service data to make decisions and provide actionable

insights to optimize and prioritize operational workflows, including during unplanned outages and emergency situations.
- Serve as a primary contact for troubleshooting real-time operational workflow issues, escalating more complex problems as

needed, and ensuring prompt resolution to minimize disruptions to operations.
- Plan, organize, dispatch, and/or schedule work to CSC field staff based on understanding of the type of service required,

distribution equipment and layout, material, job and labour requirements, operational policies and procedures utilizing
operational, work management and technical systems (Banner, MWM, SAP, CSI, OMS, PowerOn, SFM, EGIS) while
maintaining a high level of efficiency and accuracy.
- Maintain contact with field teams regarding scheduled and ongoing work, completion timeline, and information. Answer

inquiries and assist with troubleshooting regarding job status and requirements, delivery dates, and resource requirements
from internal and external parties.
- Serve as a liaison to facilitate communication between departments, including Work Management, Customer Engagement

Centre, Operations Support Services, Time and Expense, HR, IT, Customer Billing & Payments, Major Accounts, Energy
Services, Materials Management, Customer Metering TSOM, Electrical Codes and Standards, and MHUS to ensure
alignment of operational goals and timely completion of tasks. Provide status updates and coordinate actions to maintain
productivity and ensure efficient operations.
- Ensure accurate and timely data entry and maintenance in operational systems (Banner, MWM, SAP, CSI, OMS, PowerOn,

SFM, EGIS) and manage data integrity across systems.
- Analyze time and expense data, issue reports, and respond to employee inquiries related to their time, expenses, and
- benefits, ensuring adherence to applicable collective agreements and/or corporate policies.
- Audit, reconcile, and investigate items related to Corporate Credit Cards.
- Enter and maintain purchase requisitions, service entries, and goods receipts in SAP, as well as travel and expense

management and FRC clothing management. Act as a liaison between Manitoba Hydro and external contractors in relation to
invoice management.
- Process contractor/customer electrical wiring permits and schedule as required and/or in conjunction with a work order

MANITOBA HYDRO IS COMMITTED TO DIVERSITY AND EMPLOYMENT EQUITY

Reference Code: CO57002256-01
- Assist with mentoring and training junior staff and new OSRs, sharing best practices and operational knowledge to enhance

team performance.
- Participate in the evaluation and implementation of system enhancements to standardize business processes and alignment

with corporate goals and strategic initiatives.
**_ Qualifications:_**
- Grade 12 education and three years of directly related experience.

OR
- Grade 12 education and completion of post-secondary courses related to Business Administration certificate, diploma, or

equivalent, plus two years directly related experience.
- Minimum one year of relevant experience with:

- SAP, working directly in HRMS, ZREGISTRY, and CHANGE ORDER transactions.
- Mobile Workforce Management (MWM), with thorough knowledge of job types and scheduling.

closing service orders.
- Strong interpe