Strategic Consultant

**Strategic Consultant (Remote within Canada/US)**

Reporting to the Manager, Consulting Services, the key focus of a Strategic
Consultant is to nurture strong team and client relationships throughout assigned projects, based on clients’ contract specifications originating from the Client Success Executive group and the Implementation Team

The responsibilities will include, but are not limited to:

- Commitment to solving business problems, with a focus on value above expectations
- Own the client onboarding experience by planning, executing, coordinating client activities, tracking progress, and managing risks at all times.
- Actively participate in continually improving processes and team initiatives
- Support the Client Success Group as a technical resource when working with clients on End Month End assessments and in-depth quoting.

**WHAT WE ARE LOOKING FOR**:
At Multiview, being creative with great communication and problem-solving skills is really important, but equally so are having a passion for driving client success and the desire to be a contributing member of our culture, where the genuine care of people is our compass.

**The '**Strategic** Consultant’**will be a consultant for the Strategic Consulting division, within the Professional Services department and will work closely with the Manager,**Strategic**Consulting**Services** and Lead to help the team and clients with their software**implementation**. The**Strategic** Consultant works directly with clients and internal departments to ensure a successful**implementation** deliverable within the project scope and budget.**

If this sounds like you, read on

**W**HAT YOU WILL DO**:

- Understand client project requirements initiated by the Client Success team and help design a comprehensive strategy for achieving the successful outcome of the project,
- Partner with clients to execute project plans that are on time, on-budget with the highest customer satisfaction,
- Lead key activities including workflow assessment, workflow optimization, roll-out planning, developing training plans, and Post Go-Live planning
- Facilitate client testing, using good problem-solving and analytical skills,
- Assist in training and instructing users with respect to setups and day-to-day activities using extensive, in-depth knowledge of Multiview products and client business,
- Consult and make recommendations to management on operational issues and objectives,
- Maintaining a highly detail-oriented eye to client project plans, while exercising good interpersonal and organizational skills,
- Work closely with the Client Success team, Professional Services and Sales team members to constantly evaluate and improve the onboarding experience of clients,
- Prioritizing work and performing multiple tasks simultaneously while adhering to deadlines,
- Proactively communicate with clients and stakeholders to manage enhancement requirements and escalations,
- Foster a collaborative work environment in alignment with Multiview values, building and advancing the reputation of the company and its clients.

**Key Relationships**:

- Manager, Strategic Consulting Services
- Strategic Consultant, Lead
- VP Client Success
- Professional Services and Client Success teams
- Multiview Clients

**Work Environment**:

- Work independently with mínimal supervision
- Extensive collaboration with team members and other departments
- Remote work option

**COMPETENCIES PORTFOLIO**:

- **Teamwork** - works with multiple teams cross-functionally, and must know how to effectively address the needs of each team while always keeping the client’s outcomes as the driver
- **Problem-solving** - Proactive in anticipating and resolving problems. Strong analytical and problem-solving skills to meet the requirements of the project are required
- **Organization** - Ability to handle multiple projects simultaneously to meet deadlines and prioritize tasks to ensure a smooth client support experience and operational excellence
- **Initiative** - Seeks, accepts, and completes new tasks using own initiative; works independently with little supervision.
- **Interpersonal Skills** - Ability to effectively communicate and work with various team members both internally and externally. Excellent verbal and written communication skills are required
- **Action-Oriented**- Enjoys working hard smart; is action-oriented and full of energy for taking initiatives

**KNOWLEDGE, EXPERIENCE, AND SKILLS REQUIREMENTS**:

- Bachelor’s degree/ diploma in a Finance or Accounting, or equivalent experience
- **Experience level**:2-3**yrs**in similar role
- **Advanced Multiview Software Experience** is **required**
- Experience leading innovative and solution-focused outcomes in a collaborative environment
- Demonstrated accountability for exceeding client expectations in a business-to-business (B2B) environment
- Resourceful and self-motivated, ability to work under mínimal supervision and/or strict deadlines, on multiple proje