Business Advisor Market Participants

**Business Advisor Market Participants**:
**Date**:Oct 2, 2024

**Location**: CA

**Company**:Independent Electricity System Operator

**INDEPENDENT ELECTRICITY SYSTEM OPERATOR (IESO)**

**Requisition ID**:

- 20028**Location**:

- Oakville, ON (Hybrid)**Status**:

- Temporary, Up to 12-months**Business Unit**:

- MRP Energy & RSS Program**Why join us?**

You’ve got great skills. And you want to use them in an organization where you know what you do every day matters. We get that.

We also know that ensuring Ontarians have access to affordable and reliable power doesn’t happen by accident. So we give you the tools, flexibility and support you need to achieve your goals, and development opportunities to help you grow. You’ll thrive in a collaborative, team-based environment that values your unique skills and experiences - and recognizes that when you do better, we become even better too.

**Who we are**

The Independent Electricity System Operator (IESO) works at the centre of the province’s power system, ensuring Ontarians have access to reliable and cost-effective electricity when and where they need it. We operate the province’s electricity grid 24/7, design, run and oversee the wholesale electricity markets, and plan and prepare to meet Ontario’s electricity needs - now and into the future.

**The opportunity**

They will also support in the design and implement MRP communication and training plans, including the development of written communications, marketing and promotional materials, mailings and training materials and reports. Assist senior staff in administering policies and giving advice that covers the broad field of MRP Readiness activities. Provide support in the representation of the Program at a variety of events relating to the customer education program including meetings, round tables, information sessions and conferences. Source, select, organize, write, review and edit communications materials and reports for the various audiences. Work with Information Technology (IT) and internal communications groups to plan, design, develop, deploy and maintain external web site(s) and Intranet site content.

**What you'll do**
- Manage specific market participant or association accounts to coordinate and encourage communication with market participants.
- Manage and own the relationship with accounts. Is the central point of contact with accounts to manage issues, build trust, educate and inform on market obligations and gather support for IESO corporate themes/initiatives.
- Provide sound advice, guidance, information directly to market participants, associations and their agents related to their business relationship with the IESO.
- Assist with the identification of key influencers and key channels for the successful implementation of IESO initiatives.
- Maintain expert market knowledge consistent with corporate strategic direction (e.g. market operation issues, market rules, IESO business processes). Provide customers and other IESO staff with updates, interpretations and customer impacts.
- Assist in the preparation of customer communications
- Identify and develop training/education material and requirements. Assist in the development and delivery to relevant customer and stakeholder groups as required. (e.g. public information sessions, website enhancements, training material)
- On an ongoing basis, review the effectiveness of existing processes and recommend changes to processes, systems, procedures and market documents as necessary. Identify information and reporting requirements as required.
- Perform other duties as may be required.

**What you need to succeed**

**Education**:

- Requires superior knowledge of communication techniques and theories at a level to develop comprehensive instructions, policies, practices, and procedures for effective communication to customers in relation to the complaints, inquiries, advice and guidance on Market Participant requirements.
- Requires superior written and verbal communication skills.
- This knowledge is considered to be normally acquired either through the successful completion of 4 years University education or by having the equivalent education

**Experience**:

- Requires experience in methods of discovery, investigation and process design, which involves having good analytical, reasoning and negotiating skills to resolve unique market related problems or questions.
- Experience in the Utility business and/or general understanding of IESO’s structure and functional areas is also needed.
- Requires experience in dealing with customers (internal & external to the IESO) in a professional and service focused environment. Requires experience to effectively deal with complex inquiries as well as escalated and sensitive situations.
- Experience in an account management or sales/marketing environment is beneficial.
- A period of 6 years, up to and including 8 years is considered necessary to gain this experience.

**What’s in it for