Quality Technician

Napoleon leads the way with innovative engineering, advanced manufacturing techniques, unsurpassed customer service and remarkable product quality. Our award-winning products offer a best-in-class experience for all customers’ home comfort needs. While we are proudly Canadian, Napoleon is also fortunate to operate on a world-side scale.

The warmth and experience that a Napoleon product brings to the homes of our customers transcends borders, language, and cultures to enhance everyday living across the globe. Throughout North America, Europe, South America and Asia, Napoleon crates memorable moments through our stunning designs and innovative technologies.
**QA Technician - Level 1**
Reporting to the Quality Manager, the QA Technician is responsible for auditing our products and manufacturing processes, gather and analyze data, initiate problem solving, maintain our ISO standards and lead quality project activities to proactively promote the highest quality products for our customers. Test products for CSA / ETL compliance.
**Key Responsibilities**:

- Support production lines/areas for quality related issues. Exercise problem solving skills to implement corrective action for customer concerns in a timely manner and report as appropriate.
- Inspect purchased product to see if it meets with our incoming inspection criteria. Conduct preliminary checks of new product, complete inspection report and take to R&D for sign off.
- Package defective incoming product, label with RMR number and hold for disposition from purchasing.
- Issue Nonconformance Reports and conduct Process Audits.
- Assist production with the training of new production associates using product and quality experience.
- Participate in factory audits for certification agencies CSA, Intertek/ETL, Warnock Hersey, CE and OMNI for North American division. Work with each test agency to ensure product is being tested effectively.
- Review work instructions and audit plan for certification for the applicable businesses.
- Assist in the smooth implementation of audits and inspections related to certifications.
- Coordinate and conduct first-off on Kits and accessories for North American division.
- Communicate effectively both verbal and written with all levels within the entire value chain, and promote positive relationships.

**Education & Experience**:

- Completion of High School or GED equivalent
- Minimum of 3 years related experience in Quality
- High School/GED Diploma
- Excellent computer skills (Microsoft Word, Excel, Visual).
- Effectively communicate (both written and verbal) process audit results with production leadership
- Read and interpret engineering drawings
- Correct use of measurement tools to ensure product conformance to engineering drawings (i.e. Verniers, micrometers, manometers, dielectric testers, etc)
- Basic understanding of quality principles (Pareto charts, 8 step, control plans)

**Ignite your Career,**
Some of our competitive benefits include:

- Competitive Compensation / Wages
- Medical, dental, and vision insurance
- Retirement Savings Plan 401K
- Tuition reimbursement
- Life insurance and disability coverage
- Associate Purchase Programs, Product Discounts, In-house Sales
- Appreciation Events, Raffles, Draws, Fundraising, BBQ’s, Competitions
- Napoleon Cares - Associates helping Associates
- Employee Assistance Plan
- Napoleon Recognition Program
- And more

The Napoleon Group of Companies is committed to fair and accessible employment practices that attract and retain Associates with disabilities. This includes providing accessibility across all stages of the employment cycle. Accommodation is available upon request.