Technical Analyst, Sub-metering

**Technical Analyst, Sub-Metering**

**Who We Are**:
Util-Assist is a leading consulting company to electric, water, and gas utilities, with customers throughout Canada and the United States. Utilities today are undergoing an exciting digital transformation; the widespread deployment of smart grid technologies and renewable energy sources is colliding with customer demand for electric vehicles, energy savings, and better customer experiences to produce a dramatic shift in how utilities do business. Util-Assist is at the forefront of that shift.

Our vision is to be the trusted partner in driving digital innovation that reshapes the utility landscape. To bring that vision to life, Util-Assist is leading the way in helping utilities take advantage of the latest developments in utility IT, with growing practices for data analytics and customer experience consulting building on our well-established smart meter procurement and implementation management services. Our managed services division provides a variety of services to utility customers, including outage management, hosted billing, and intelligent monitoring services.

Teamwork is key to the success of the Util-Assist family; mutual respect, cooperation, and honesty are hallmarks of our principles. We offer a range of energizing, multi-disciplinary careers in a high-tech industry, with great potential for development and advancement as both the industry and our company continue to grow. Util-Assist’s new hybrid/remote-friendly work model allows us to effectively engage and support our staff by offering a diverse range of employment options, whether in office, on a hybrid schedule, or fully remote. Using technology that maximizes performance, our staff work wherever they can best serve our customers productively and efficiently, with the support they need to be most effective.

We are firmly committed to fostering a welcoming, positive, and diverse workplace. Thanks to our outstanding culture, we are the proud recipients of several national and local awards, including the Employee Recommended Workplace Award (three years running), the York Region Business of the Year award, and the Newmarket Large Business of the Year Award.

**What We Need**:
The Technical Analyst, Sub-Metering is responsible for coordinating site visits, collecting and reporting data, analyzing, and investigating discrepancies, upholding regulatory SLA percentages and engaging in healthy client relationships.

**What You’ll Do**:

- Coordinate and perform site visits internally and externally
- Maintain and troubleshoot onsite communication hardware
- Perform manual data collection as required
- Configure new installations if required
- Identify and report stale or defective meters and equipment
- Collaborate with vendors and PMs remotely to resolve onsite issues
- Collect and analyze meter data, investigate missing data
- Monitor FTP file transfer and perform regular validation
- Ensure regulatory SLAs are preserved
- Classify, analyze, and translate trends or patterns in complex data sets
- Optimize billing, read capture, and operational processes at the utility level
- Engage and participate in weekly communication meetings with clients and vendors
- Provide backend support to other departments regarding end customers
- Identify and escalate issues that may have a customer impact

**What You’ll Bring**:
**Experience and Education**:

- Undergraduate diploma in Computer Science, Data Analysis, or IT Communications
- Previous experience in data analytics or IT communications in the Utility industry, considered an asset
- Experience performing site visits to deal with communication issues (changing modems and communications devices, etc.)
- 2+ years’ statistics/data analysis experience

**Skills**:

- Advanced verbal and written communication skills
- Advanced problem-solving skills with the ability to break down complex problems into simple units
- Advanced analytical skills with strong attention to detail
- Advanced customer service skills
- Advanced MS Office skills
- Advanced knowledge of MDM
- Advanced knowledge of communication hardware
- Advanced knowledge of data collection software
- Intermediate knowledge of the Utility industry
- Basic knowledge of Oracle and SQL Server

**Working Conditions**:

- Hybrid office environment
- A successful SIN and passport clearance along with a police vulnerability check is required

**What We Offer**:

- A competitive base salary
- Work-life balance with flexible working arrangements (including working from home during the pandemic)
- The opportunity to work with an innovative company that is on the leading edge of technology
- Plenty of opportunity for career advancement in a fast-growing company
- A results-driven environment
- True team collaboration
- A fun, social, award-winning culture

**Company Benefits**:

- EAP (Employee Assistance Program)
- Hybrid workforce
- Flexible working hours
- Career development opportunities
- Parent