Host / Game Steward (Full + Part Time)

Love board games? Enjoy cool and unique snacks? Want to be part of a fun, empowering, and inclusive work environment where playing games is part of your every day? **We're seeking kind, outgoing, and self-starting individuals to be part of our inaugural Game Steward team, recommending and teaching board and card games to groups of all sizes at Turquoise Goat - Vancouver’s newest board game cafe experience.**

500% Cooler than your average Vancouver-sized living room, Turquoise Goat is a warm and welcoming cafe-style gathering space, serving colourful bites, Saturday-morning-cartoon-realness, and hundreds of the latest and greatest board and card games from around the world.

Inspired by the many board game cafes popping up across North America, Turquoise Goat aims to offer a first-of-its-kind experience in Vancouver, blending traditional board game cafe offerings with colourful, quirky, and alternative decor, people-centered business practices, innovative culinary creations, and a splash of retro nostalgia.

2SLGBTQQIA+ / Queer owned and operated, diversity, accessibility, and inclusivity, are integral values at Turquoise Goat, where we're striving to build an inclusive and welcoming space for people of all genders, sexual orientations, cultural backgrounds, abilities, ages, and walks of life to work, gather, socialize, and celebrate the everyday.

**Daily Tasks and Responsibilities - Hosts / Game Stewards**

(These duties will be shared between multiple Game Stewards during peak hours)
- Greet incoming guests in a warm and welcoming manner
- Use an iPad to check guests in for reservations and manage seating waitlists
- Use an iPad app to respond to online chat questions and answer questions over the phone
- Guide groups to assigned tables, delivering menus, while providing core information about how the cafe works
- Get to know guests' interests and gaming experience through friendly conversation
- Suggest and teach guests board games to guests clearly and concisely (we will help you learn a foundational selection of games)
- Quickly and safely navigate dining and game storage areas while transporting 1-3 board games
- Occasionally walk downstairs to retrieve specialty board games from storage and/or assist with online order fulfillment duties
- Consistently anticipate and attend to guest needs including answering questions about game rules (it's okay to look things up if you need to)
- Assist fellow team members in completing front of house cleaning duties
- Perform other general duties as needed including organizing games inventory during off hours

**Essential Requirements**
- Quickly, and efficiently communicate with customers and team members in English
- Read and understand written documents, printed labels, signage, food packaging, and board game titles
- Be hardworking, self-starting, and driven to complete tasks to the best of your ability
- Be honest, receptive to feedback, and a clear communicator
- Be kind, respectful, accepting of others, and excited to be part of a positive and inclusive work environment
- Have at least a moderate interest in/knowledge of board and card games
- Experience in a similar role is preferred, but if you have an awesome attitude and are a quick learner, we’re willing to train you on-the-job._

**Necessary Qualifications**
- Strong conversational skills and an outgoing personality
- Ability to learn new information quickly and retain important details
- Confidence navigating computers and mobile technology
- Ability to work for up to 4 hours between breaks

**Bonus Qualifications**
- Experience working in a board game cafe
- Experience working in toy and game retail
- Self-identified board game or trading card game (TCG) nerd
- Knowledgeable about board and card gaming terminology
- Fluent in a language other than English

**(Super Bonus Qualifications)**
- Certified judge in Yu-Gi-Oh, Magic the Gathering, Pokemon, Warhammer or other TCG
- Can do cool yo-yo tricks (and are willing to demonstrate this)
- Have actually seen a real live turquoise goat
- Something else really cool

**Salary & Benefits**

As part of our ethos at Turquoise Goat, we respectfully choose to opt out of tip-dependent wage culture.

Rooted in racist policy, tipping pushes the onus of paying service staff onto the customer - a practice that disproportionately disadvantages women and people of colour, and unfairly compensates employees who work in non-customer facing positions.

Instead, at Turquoise Goat we believe that all restaurant employees deserve to earn a living wage in the city that they work, regardless of their position.

To support this, we pay every one of our team members above the calculated living wage for Metro Vancouver, meaning that all positions at Turquoise Goat start at $21 an hour, and increase based on experience, and annual living wage calculations.

In addition to above-standard wages, we offer extended health and dental benefits for full time employees, flexible and