Sales Trainer

**Join Teleperformance - Where Excellence Meets Opportunity** Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach. **Why Choose Teleperformance?** We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us. Utilize advanced support technologies and processes engineered to achieve outstanding results. We cultivate lasting client relationships and make positive contributions to our local communities. **Become Part of an Exceptional Team** Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments. **Advertised as 'Sales Trainer,' but the official role title is "Trainer I"** About Us TP is a worldwide leader in client experience management and contact center business process outsourcing. With more than 50,000 employees, the development of an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around 50% of employees now working remotely. We also provide services in 300 languages and dialects. Ranked 11th in the world's Top 25 Best Workplaces by Fortune Magazine, in partnership with Great Place to Work®; Best Employer certification earned in 64 countries covering more than 97% of the total workforce. Our Work Culture At TP, we remain true to our core values of integrity, respect, professionalism, innovation, and commitment. - Autonomous - We encourage and trust your decision-making skills. - Progressive work environment - If you have skills to prove, we have all the ladders for you to grow - Flexible - We believe in results - Innovative - All ideas matters - Inclusive - Everyone is included and everyone wins **Responsibilities**: - To align with the Training Manager and Google PSA managers plan to develop, and deliver product training programs based on needs analysis and along with new product launches, features etc. - To ensure sales and product training are clearly defined, documented, and delivered for each role within the organization on a quarterly basis. - To implement internal and external best practices into the product training that will lead to improved sales performance and profit. - To be a Google Cloud Platform expert that provides training (80%) and support (20%) to all roles in the project on how to implement various aspects of the Google Cloud Platform in a way that will benefit the end client through increased profitability and customer satisfaction. - To track and measure training results working with the Sales Analyst before presenting this back to the Operations Managers and Client. - Complete at least 1 call shadow per week. - Deliver 2 progressive training per week +1 Microlearning session. - Onboarding of new hire classes. - To complete training needs analysis on a quarterly basis. - Present Training updates and insights on a weekly market WBR Preferred Qualifications - BA/BS degree or equivalent practical experience. - Min. 1 year of training experience in a sales driven environment (inbound or outbound) - Extensive knowledge of Google product offerings - Strong interest in delivering training in a classroom and remote setting - Ability to speak and write English fluently and idiomatically - Public speaking skills - Desirable experience working in a structured sales environment - Desirable an experienced trainer - Desirable project management skills. **Annual Base Salary of CAD $51,000 with earning potential up to 5%** Benefits & Perks - Established career path supported by self assessments, virtual training, and guided curriculum that allow for vertical and horizontal growth through our multiple lines of business. - Robust career path with a full development plan and the opportunity to grow in the organization. - Paid 4 weeks training, 2 weeks leave. - Continuous learning through progressive training that is specific to your tenure and skills. - Competitive salary with incentive programs - Positive and supportive environment - Medical and Dental benefits, Employee Family Assistance Programs, Rewards & Recognition programs. Schedule - Fixed schedule Monday to Friday 9am to 6pm. - 100% work from office Location **Be One of Our People**: It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by