System Analyst

**Please note: This position is located in Calgary or Vancouver.**

**Who we’re looking for**:
Rogers is seeking a Platform System Analyst to focus on monitoring and supporting our critical infrastructure 24X7 which includes Windows, Linux virtual machines, Netapp Storage, Hp and Cisco blades.

**What you’ll do**:

- Accountable for 24/7/365 monitoring and service restoration of the core Data Centre infrastructure.
- Working on a ‘4 on 4 off’ rotation schedule that can include weekends evening and overnight shifts.
- Reviewing the work queue and sharing the workload for incoming service requests, escalations and incidents.
- Analyzing and interpreting incoming alert situations and mitigating risk to services.
- Participating in postmortems when required.
- Supporting front-line staff through escalations received.
- Collaborating with other technical support teams to ensure swift resolution of incidents and to follow up to get resolution on outstanding items.
- Responsible for managing and executing change controls against server hardware and operating environments (i.e., updates, hardware replacements, builds/new infrastructure, and patching) often after business hours.
- Creating and maintaining technical documentation and procedures for the team.
- Contributing to process development within the team to support the Rogers vision of delivering an Exceptional Customer Experience.
- Making recommendations to improve department processes and introduce technologies or automation that will enhance efficiency.

**What you bring**:

- 4 - 5 years of hands-on experience in a support role managing server environments.
- A solid understanding of VMware, VCentre, Linux, Windows, Cisco /HP Blade servers, and storage technologies including Nutanix.
- Hands-on experience with various monitoring platforms (Vsure,Netcool,HP Openview, OpenNMS, SCOM, Splunk experience would be an asset etc.)
- Post-secondary or technical diploma/degree/certification.
- Current technology certifications in any of the supported solutions is an asset.
- Experience in a multi-service, multi-vendor environment.
- Solid understanding of Service Management principles and experience utilizing ServiceNow and CMDB.
- Excellent analytical and troubleshooting skills, using a structured and methodical approach to solving problems.
- A great communicator, clear and concise (both in written and verbal).
- Previous experience working rotational 24/7/365 shift work.
- A positive, “can-do” attitude and customer-focused approach toward issues
- Desire to work in a collaborative team environment where you can share ideas and make a difference

**What’s in it for you?**

We believe in investing in our people and helping them reach their potential as valuable members of our team. As part of our team, you’ll have access to a wide range of incredible resources, growth opportunities, discounts, and perks, including:

- Competitive salary & annual bonus
- Competitive & flexible health and dental benefits, pension plan, RRSP, TFSA, and Stock matching programs.
- Discounts: Enjoy up to 50% off Rogers Services and Blue Jays Tickets, 25% off TSC items, and a 20% discount on all wireless accessories sold in Rogers stores.
- Paid time off for volunteering
- Company matching contributions to charities you support
- Growth & Development Opportunities:

- Self-driven career development programs (E.g. MyPath program)
- Wellness Programs:

- Homewood employee & family assistance program
- Cognitive Behavioural Therapy (CBT) & Virtual therapy sessions
- Low or no-cost fitness membership with access to virtual classes
- Our commitment to the environment and diversity:

- Work for an organization committed to environmental protection
- Strong commitment to diversity and inclusion with employee resource groups supporting equity-deserving groups including groups representing People of Colour, 2SLGBTQIA+, Indigenous Peoples, Persons with Disabilities and Women. We all bring something different, and we know what makes us different makes us great.

Schedule: Full time
Shift: Rotating
Length of Contract: Not Applicable (Regular Position)
Work Location: Barlow 2400 32 Ave NE (7789), Calgary, AB
Travel Requirements: None
Background Check(s) Required: Canadian Criminal Record Check
Posting Category/Function: Technology & Information Technology
Requisition ID: 305443

Posting Notes: Technology