Host - Canoe

2 weeks ago

Toronto, Canada Canoe Restaurant & Bar Full time

Company Description

With over 25 years of culinary history, Canoe continues to challenge creative boundaries in the spirit of celebrating Canada and its distinct provinces. Connecting people to place through contemporary Canadian cuisine; Canoe crafts-inspired dishes reflect our country’s diverse landscape, history and culture. Our chefs work closely with farmers and suppliers to source the finest ingredients from across the nation.

**Job Description**:
Under the direction of the Front of House Management Team, our Hosts create a positive guest experience that begins with a proper greeting. They maintain an efficient and organized restaurant through managing guest flow, maximizing seating capacity and communicating with all employees. Hosts leave a lasting impression with all guests through their professionalism and attention to detail.

**PRIMARY DUTIES & RESPONSIBILITIES**
- Develop a briefing sheet before each shift that will inform co-workers of shows/concerts, special events and NBs
- Possess a working knowledge of the restaurant trade area (location, surroundings, nearby attractions, directions, etc.)
- Ensure that the front entrance, host stand and surrounding areas are fully stocked and free from clutter and debris
- Effectively manage guest flow to maximize seating capacity
- Communicate with Servers, Bartenders and Managers to maintain proper guest flow throughout the restaurant
- Communicate expected restaurant volume with the BOH to ensure all necessary preparations can be made
- Accurately take reservations and modify guest status in Open Table
- Know all table numbers and maintain awareness of which servers are in each section
- Fill out detailed special request forms for birthdays, anniversaries, NBs, etc. and ensure that all co-workers are informed
- Maintain the cleanliness of the washrooms by completing checks regularly throughout shift
- Escort guests to their table, engage them in conversation and seat them accordingly
- Follow all food safety standards and systems
- Other duties as assigned or required

**Qualifications**:

- Previous experience in a customer service position
- High attention to detail
- A Degree/ Diploma in Hospitality or in pursuit of desirable
- Ability to remain calm under pressure while working in a fast-paced environment
- Organizational skills and ability to multi-task
- Strong oral and written communication skills
- Ability to maintain a level of professional urgency and momentum
- Minimum 1 year experience in customer service, restaurant experience considered an asset

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