Counter Sales

2 weeks ago

Edmonton, Canada Best Plumbing & Heating Supplies Ltd Full time

**DUTIES AND RESPONSIBILITIES**
- Offering exceptional customer service at our counter and over the phone
- Responding to inquiries and processing incoming calls and orders
- Entering orders into the system
- Sourcing materials for customers when currently not in stock
- Providing product information, pricing quotations, and follow-up on quotes
- Offering technical expertise on products to purchasers
- Developing and maintaining positive customer relationships
- Counter Sales and handling returns as required
- Picking Priority orders
- Closing orders and stocking bins
- Keeping counter and sales area clean
- Merchandising and showcasing product
- Other duties as required

**SKILLS AND COMPETENCIES**
- Exceptional customer service
- Ability to assess customer needs, resolve issues quickly, and find solutions that balance customer satisfaction
- Ability to develop long-term relationships and generate referrals from your customers
- Strong communication skills
- Impeccable organizational skills with high attention to detail
- Time management & multitasking skills to serve several customers at the same time
- Self-motivated; able to function effectively both independently and as a member of a team
- Proven ability to learn quickly and work effectively in a fast-paced work environment

**EXPERIENCE AND EDUCATION**
- Minimum grade 12 education** required**:

- Post-Secondary courses in Plumbing or Heating are considered an **asset**:

- Skilled in serving and negotiating with institutional and industrial purchasers, plumbing contractors, and the public
- Minimum 1 year knowledge of the plumbing and heating industry

**WHY WORK FOR US**
- Company paid benefits
- Employee and Family Assistance Program (EFAP)
- Profit sharing
- RRSP match
- Paid sick days
- Career growth
- #GIVEBACK Program - Volunteer Day
- Personal Milestone Recognition Program
- Safety Shoe Reimbursement
- Perkopolis Partnership
- GoodLife Fitness Corporate Discount
- Employee Referral Bonus Program
- Employee discounts on plumbing, electrical and heating products

**OUR MISSION**

Providing the right solutions at the right time with our expert customer care.

**OUR VISION**

To be the preferred plumbing and lighting provider by offering superior customer experiences.

BP01

**Education**: Required
- High School Diploma or better in Other

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