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Part-time Night Auditor

4 weeks ago

Halifax, Canada HOTEL HALIFAX Full time

**Basic Purpose**

The Night Audit team is responsible for closing and balancing the books at the end of each day. The Night Auditor also provides the highest level of service in a knowledgeable, professional manner, striving to constantly exceed guest expectations with our service and product.

**Duties and Responsibilities**

  • Embrace all hotel standards and our Mission, Vision, and Values.
  • Exceed the expectations of all guests (both internal and external) through empowerment and by responding attentively, efficiently, and politely to all requests.
  • Help create a positive work environment through teamwork and cooperation with peers and team leaders.
  • Actively participate in monthly departmental communication meetings.
  • Contribute to a healthy and safe work environment by reporting all safety hazards, following WHMIS and Fire Safety training, and working in a safe manner.
  • Ensure the days’ financial numbers (including credit cards) are balanced and discrepancies are corrected.
  • Ensure all reports needed for statistical information are run during the shift and prepared for daily distribution. Ensure all reports are accurate.
  • Process guest arrivals and departures.
  • Demonstrate excellent guest service consistently: seeking feedback and following up on guest comments
  • Working closely with other departments to ensure exceptional service.
  • Seek opportunities for continuous improvement in the night audit function.
  • Front desk, Telephones, and Service One requests as required and park guest cars as required.
  • Activate the emergency response team to ensure the safety of guests & employees Tour all areas of hotel operation a minimum of twice nightly and report deficiencies or concerns accordingly.

On occasion the Night Auditor may be required to

  • Lead First Response in emergency situations: fire, power outage, flood, and bomb threat.
  • Playing a lead role in resolving escalated guest service issues on the back shift.

**Skills, Knowledge, Abilities & Qualifications**

  • A passion for customer service
  • Able to resolve and defuse guest concerns and ensure the appropriate follow up occurs tactfully and quickly
  • Must be approachable, open-minded and possess excellent listening skills
  • Proven ability to effectively handle stressful situations and be receptive to change and increased demands.
  • Friendly, polite, and confident individual who enjoys working with the public and in a team-based atmosphere.
  • Detail oriented, organized, self-starter who is proficient with numbers.
  • **A valid driver’s license, a clean driving record & able to drive both automatic & standard is an asset.**
  • Previous OPERA or other computer related experience is an asset.
  • Front Desk and Accounting experience is an asset.

Rate of pay: $16.63 - $17.13

Hours and shifts will vary according to department needs. Anticipated to be 16-40 hrs/wk June to September

**HOURS OF WORK**: OVERNIGHT SHIFTS from 11:00pm - 7:30am**

**Job Types**: Part-time, Permanent

Part-time hours: 16-40 per week

**Salary**: From $16.63 per hour

Schedule

  • 8 hour shift
  • Holidays
  • Night shift
  • Weekend availability