Current jobs related to Member Experience Representative - Simcoe - FirstOntario Credit Union

  • Board Members

    2 weeks ago

    Simcoe County, Canada Huronia Transition Homes Full time

    Huronia Transition Homes is an organization dedicated to ending all violence against all women. Our organization plays a critical role in the fabric of our community through our many programs including La Maison Rosewood, Operation Grow, Athena’s Sexual Assault Counselling & Advocacy Centre, Choices for Children and Aquarius House. As a Board Member, you...

  • Team Member

    1 week ago

    Simcoe, Canada Tim Hortons | Nelson Foods Inc. Full time

    As a Team Member at Tim Hortons, your top priority is guest satisfaction! Whether you are the very first person our guests encounter, or produce the best loved bakery items that our guests come to enjoy, you will have the opportunity to deliver and create exceptional guest experiences. Your energy and passion for guest service are what make you a top team...

  • Team Member

    3 days ago

    Simcoe, Canada Tim Hortons Full time

    Job applicants responding to this posting may be applying to a Tim Hortons® restaurant independently owned and operated by a franchisee and, if so, any hiring decisions will be made by the franchisee.We will be interviewing on the last week of November in anticipation of our restaurant reopening in early December. The interviews will be conducted at our...

  • Team Member

    2 weeks ago

    Simcoe, Canada Tim Hortons | Nelson Foods Inc. Full time

    As a Team Member at Tim Hortons, your top priority is guest satisfaction! Whether you are the very first person our guests encounter, or produce the best loved bakery items that our guests come to enjoy, you will have the opportunity to deliver and create exceptional guest experiences. Your energy and passion for guest service are what make you a top team...

  • Customer Service Representative

    2 weeks ago

    Simcoe, Canada Norfolk County Full time

    **Basic Function**: As Ambassador to the Simcoe Recreation Centre, Annaleise Carr Aquatic Centre and Simcoe Seniors Centre the Customer Service Representative will act as liaison between customers and staff and represent the municipality in a consistent and service-oriented manner. The Customer Service Representative - Recreation will ensure all residents...

  • Member Service Consultant

    7 days ago

    Simcoe, Canada CAA INSURANCE Full time

    As a Member Service Consultant (MSC) you will have the proven ability to provide exceptional experiences to our Members. In this role, you would be required to sell Memberships, and merchandise. You will also be required to make car rental reservations, take passport photos, issue International Driving permits and educate and provide Travel Insurance options...

  • Sales Representative

    1 week ago

    Simcoe, Canada Kognitive Sales Solutions Full time

    **Field Marketing Representative - Kognitive Sales Solutions** Kognitive Sales Solutions, is seeking highly motivated sales-oriented individuals who can create excitement and connections with consumers in-store. As a Field Marketing Representative, you will be educating clients and offering President’s Choice Financial Products on behalf of one of the...

  • Customer Service Representative(Norfolk)

    24 hours ago

    Simcoe, Canada Domino's Pizza Canada Full time

    Serving communities across Southern Ontario.Hot job openings, fresh out of the oven!We are happy that you are interested in joining the Domino’s team as a Customer Service Representative (CSR),here is a brief description of some of the responsibilities:CSRs are primarily responsible for providing exceptional customer service, making great Domino’s Pizza...

  • Client Service Representative

    1 week ago

    Simcoe, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Part-time Customer Service Representative

    2 weeks ago

    Simcoe, Canada Culligan Water of Canada Full time

    Culligan offers a full line of water treatment products for every problem. We provide the dependable service and technical expertise that has made Culligan the water solution choice for both residential and commercial locations. **We want you to join our team at our SIMCOE location as a part-time CSR on Saturdays only!** The Customer Service Representative...

Member Experience Representative

2 weeks ago

Simcoe, Canada FirstOntario Credit Union Full time

**Why FirstOntario?** - FirstOntario Credit Union is one of the largest credit unions in Ontario. We are a trusted co-operative financial institution dedicated to providing competitive banking products and services and a quality Member service. More than 118,000 Ontarians choose FirstOntario for their financial needs - from chequing and savings accounts to loans and mortgages and highly qualified investment advice. Our Membership does more than save you money on fees, it also makes you an Owner. At FirstOntario, we believe the best way to ensure our success is by supporting the communities we serve. That's why our policies include volunteering our time, talent and resources to worthy local causes and events. It's also why we reinvest our profits in the same places they're earned, and why we sponsor programs that promote financial literacy and economic development. **Job Overview** The Member Experience Representative is responsible for providing the optimal member experience through exceptional member service and identifying and providing solutions for members' financial needs. The Member Experience Representative will provide relevant, timely and accurate financial advice to members and prospective members to meet their financial goals, and to become the financial institution of choice. The Member Experience Representative must be a team player and willing to go above and beyond to provide the optimal member experience. The Member Experience Representative will assist with achieving the goals and objectives relating to business development as set forth by the Branch Manager at multiple branches. **Primary Duties and Responsibilities** **Sales**: - Uncover and identify opportunities with members and prospective members - Responsible for proactive business development activities and fulfilment both internally and outside the branch. - Provide products and services to members to increase share of wallet and ensure we are the primary financial institution of choice. - Utilize the sales cycle to optimize value for members and fully capture all sales & service opportunities including follow up by using our CRM. Provide relevant and qualified referrals based on business plan and assigned goals (i.e. Wealth Management, Commercial, Investments). - Accountable for achieving goals for a portfolio of members as set out by the Branch Manager **Service**: - Must adhere to FirstOntario Credit Union's Member Experience standards with all of our external and internal members along with external partners. - Must promote all alternative delivery channels to the Member including but not limited to online banking, PAT, mobile banking etc. - Operate and make decisions within prescribed delegated authorities including but not limited to guidelines outline in your "letter of authority" - Provide prompt, accurate efficient transactional service to members, including deposits, withdrawals, cheque cashing, member cards and pinning, cheque ordering and general statement inquiries - Required to backup traditional MSR, Admin, & MC roles - Assist / relieve other positions or with duties in the home branch or other branches within region as required. **Operations**: - Complete branch opening and closing activities, as required or assigned. - Perform all audits, processes and proofing as required - Balance cash daily or as instructed - Provide credit and non-credit administration support to Management and other staff as required (reporting, member correspondence, etc.) - Assist in maintaining combinations and safety deposit box records and controls - Perform custodian functions according to policy and procedures with respect to cash custody, safeguarding and securities. This includes cash orders and shipments, teller crosses, and managing branch cash holding **Organizational Competencies** **Sales & Service Orientation** Committed to serving and satisfying the needs of the external and internal members/clients through the delivery of superior value while building, strengthening and maintaining long-term relationships. **Continuous Learning** Demonstrates the desire to continually grow, learn and develop skills and knowledge through external and internal education, training and cross-training opportunities to maximize personal contribution to the organizational goals and ongoing career development. **Organizational Effectiveness** Ability to understand the organization's strategic direction, how decisions impact the business, and how to strive to improve organizational performance. **Ethical Behaviour** Ability to demonstrate integrity, credibility, confidentiality and responsibility in all member/client interactions. **Communication** Demonstrates the ability to receive and understand information, and respond verbally or in writing when interacting with others **Functional Excellence** Demonstrates the knowledge and technical expertise of products and processes and their use in delivering quality member/client services **