Portfolio Executive

Job ID: R44486

**Portfolio Executive**

Primary Location: Calgary, Alberta Canada

You will be responsible for growing and retaining a customer portfolio, while also executing service delivery to achieve customer commitments. Portfolio Executives are C.H. Robinson brand ambassadors, accountable for fostering positive customer experiences while growing your book of business. Here's where your talent for relationship building, problem solving, and delivering an exceptional customer experience is critical.

To be successful, you will deploy sales persuasion and a sense of urgency plus a keen understanding of your customers' daily business challenges and supply chain goals. Sound fun? Read on.

**So what can we do for you?**

When you achieve, we succeed. Our commitment to equipping you for success begins on day one with our dynamic and comprehensive onboarding program - an interactive training that's an engaging mix of activities, self-guided learning, and personalized coaching and mentoring. We invest in your professional growth and development, and help you reach your life goals with our excellent benefits packages. Here, you have the flexibility to create a career that works with your life. Not to mention a collaborative, welcoming culture, inclusive employee resource groups, team building events, networking events... We could go on and on

**Let's talk money...**

...and how you can earn more of it. This role comes with unlimited potential. A combination of competitive base salary with uncapped commission potential

At C.H. Robinson we're firm believers in the power of in-person collaboration to fuel innovation and propel success. In this role you will engage with peers in-office five days a week, igniting creativity and driving impactful results.

**On your next adventure, you'll...**

Drive Service Delivery & Business Development:

- Generate demand by pursuing active accounts by identifying new contacts, product, and service opportunities within portfolio.
- Generate demand by pursuing inactive accounts and introducing them to C. H. Robinson.
- Cultivate opportunity to meet & exceed monthly net revenue and volume expectations
- Uncover opportunities for growth within accounts to develop transactional to committed business aligning with customer needs.
- Understand market conditions, and analyze information to make timely and effective decisions
- Ensure quality execution against expectations, identify issues and implement solutions and modal conversion with a sense of urgency
- manage pricing strategies through a clear understanding of customer buying habits and C.H. Robinson's position within the customer's supply chain
- Execute upon customer facing operational activities including quoting, load building, shipment activation, and order level service escalations

Deliver Exceptional Customer Service:

- Use effective negotiation and sales strategies in discussing pricing and selling services with the customer
- Manage conflict and navigate difficult conversations with the customer using tact and diplomacy
- Maximize customer experience by taking a pro-active approach to quality control leveraging internal stand-up meetings and customized external KPI alignment
- Collaborate and actively communicate with partners on the capacity/product/supply team regarding customer needs, issues and solutions in order to meet customer expectations

Execute Process Efficiency:

- Leverage customer facing technology to improve efficiencies and time management
- Understand negotiated payment terms and processes and ensures timely invoicing through monthly reviews
- Assist in the development of any SOPs required to manage the customers' business effectively aligning with internal resources
- Maintain a minimum portfolio size of existing customers by volume and revenue
- Other duties or responsibilities, as assigned, according to the team and/or country specific requirements

**You're a great fit if you have**:

- High School Diploma or GED equivalent
- Ability to travel up to 10% (domestically and internationally)
- Have a minimum of 1 year of previous sales experience

**Even better if you**:

- Value a diverse and inclusive work environment
- Hold a Bachelor's degree from an accredited college or university
- Are technically proficient in Microsoft Office Suite of programs
- Exhibit demonstrated negotiation and sales strategies experience
- Display strong decision-making, multi-tasking, communication and interpersonal skills

**Compensation Range**
$26.73 - $41.06

The base pay range displayed on each job posting reflects the minimum and maximum base pay for the position across all Canada locations. Your individual base pay within this range is determined by work location, which takes into account geographic cost of labor, and additional factors, including job-related skills, experience, and relevant education or training. Compensation details listed in this posting reflect the base pay only and do not include additi