IT Support Specialist

**The Opportunity**
DeVry Greenhouses is looking for a hands-on IT Support Specialist to help drive operational reliability and technical excellence across our growing greenhouse operations. This is a dynamic, onsite position that's ideal for someone who enjoys a mix of frontline support, infrastructure maintenance, and system administration in a high-paced, production-oriented environment. You'll be working with the rest of the 10-person IT team to ensure performance, security, and scalability of your technology systems. The IT Support Specialist's core mandate is to maximize the availability, security, and uptime (targeting 99.5%) of IT systems across all DeVry locations. This includes supporting end users, maintaining desktop and server environments, administrative support of Microsoft 365 apps and services, and managing networking hardware.

**DeVry Overview**
DeVry Greenhouses is a family-owned, innovation-driven greenhouse operation with facilities in British Columbia and Alberta. We grow premium floral products for retail markets across Western Canada and the Unites States. At DeVry, technology plays a critical role in managing seasonal complexity, automated systems, and end-to-end operational workflows. Our IT team supports its foundation - ensure that every system from desktop to embedded controller, contributes to our mission of excellence in greenhouse production.

**Responsibilities**:
**Systems Maintenance & Reliability**
- Proactive monitoring, patching, and system management.
- Troubleshoot system alerts, performance issues, and pre-failure signs.
- Track and manage licenses, warranties, and activation keys.

**End-User & Operational Support**
- Resolve tickets through Freshservice.
- Provide onsite support for desktop, mobile devices, printers, and IoT/embedded systems.
- Administrate & support Microsoft 365 (Exchange, Teams, SharePoint, Intune, desktop apps).
- Troubleshoot DNS, DHCP, VPN, RDC, and LAN/WAN connectivity.
- Maintain VoIP, mobile, fax, and related infrastructure.

**Infrastructure & Asset Management**
- Maintain accurate inventory and lifecycle tracking of all IT assets.
- Document deployments, incidents and system changes.
- Assist with procurement, receiving, and decommissioning/ disposal of IT hardware/software.

**Business Enablement & Optimization**
- Identify cost-saving and process improvement opportunities through IT solutions.
- Evaluate telecom plans and service contracts for efficiency and optimization.

**Other Duties**
- Contribute to IT documentation, SOPs, and knowledge base.
- Travel occasionally to remote sites.
- Provide off-hours support for critical system events as needed.

**Required Qualifications**:

- Diploma in Information Technology (or related) with 3+years of experience, OR a bachelor's degree in Computer Science or related field.
- Valid BC Driver's License and ability to travel within BC.
- Legally authorized to work in Canada.

**Preferred Certifications**
- CompTIA: A+, Network+, Security+, Linux+, or Fundamentals+.
- Microsoft 365 Certified: Modern Desktop Administrator Associate.
- M365, Intune, Windows Server/Desktop Admin certifications.

**Technical Competencies**
- Windows 11 and Microsoft 365 administration.
- Ubuntu Linux (server and embedded/headless IoT devices - i.e. Raspberry Pi).
- Ticketing systems (Freshservice or similar).
- Remote access tools: RDP, TeamViewer, VPN.
- Networking: TCP/IP, DNS, DHCP, VLAN, VPN.
- VOIP and cellular device support.
- Endpoint protection and asset/license management.

**Core Competencies**
- Strong interpersonal and technical support skills.
- Precise documentation and issue tracking.
- Self-driven with strong initiative.
- Adherence to IT governance and policy compliance.
- Aligning IT with business process improvement initiatives.

**Working Conditions**
- Full-time onsite role based in Chilliwack, BC.
- Occasional travel to other company sites.
- Physical activity (lifting equipment, using ladders, scissor lifts, etc.).
- After-hours availability may be required for critical issues.
- Bi-annual performance reviews (Jan/Aug); annual wage review (Jan).

**Total Rewards**
- Wage will be determined by your expertise and experience.
- Eligible for benefits after probationary period.
- Wage & Performance evaluations every January, plus a mid-year performance review.

**Application Process