Program Supervisor

**About the Job**:
The Program Supervisor of the Out of the Cold Program is responsible for providing leadership and oversight to staff at the Program shelter.

The individual’s main responsibilities include hiring, motivating, and supporting staff/client’s wellbeing, establishing, reviewing, and maintaining the program’s service delivery outcomes, and encouraging positive change/innovation in their teams.

They are responsible for a team of professionals. The individual ensures that strategic goals established by the Program Manager are translated into practical action and that relationships are maximized between clients, employees, and community partners.

**General Duties and Responsibilities**:

- Assist in ensuring the safety and wellness of the staff and residents.
- Task delegation, supporting disciplinary action, and/or direction to staff
- Provide input and evaluation of front-line staff performance evaluations through regular one to one supervision meetings with staff.
- Support the recruitment process for potential team members and provide input on the selection process
- Ensure operational needs are met through oversight of schedule
- Ensure staff adhere to policies and procedures
- Assist in program planning, program monitoring, achievement of service targets, and development of the annual work plan/program goals
- Maintain a conducive environment to allow for psychological stabilization in a person-centered program that operates overnight
- Provide direction to develop individual person-centered service plans addressing the immediate short-term needs with a focus on individualized housing plans
- Liaise with community support and partners
- Work independently and collaboratively within a team to provide housing stability support
- Demonstrate a strong commitment to quality care and service delivery based on SHIP’s Mission and Values and promote that same commitment within the team
- Ensure appropriate records are kept and make sure that statistical information is maintained as per agency standards
- Adhere to agency Health & Safety Program and the Client Safety Framework in the promotion of client safety
- Perform additional duties as required/delegated by Management

**Qualifications**:

- Post-secondary education in Social Work, Social Services, Health Services, or equivalent
- 1+ years Supervising and/or Managing employees
- 3+ years Supporting Individuals at risk of or experiencing homelessness
- Demonstrated experience in project management, communication, leadership, crisis management
- Strong knowledge of Housing First Principles
- Experience working with men experiencing or at risk of homelessness
- Expertise in collaboration with healthcare, housing and government and non-government support services in the region of Kitchener/Waterloo
- Experience and sensitivity in dealing with members of different cultural and racial backgrounds, including visible and invisible dimensions of diversity
- Excellent verbal/written communication and interpersonal skills
- Strong analytical and organizational skills
- Demonstrated ability to work without direct supervision in a team environment
- Working knowledge of SDAT and HIFIS
- Working knowledge of HTI is an asset
- Proficient in MS Suite (Word, Excel, Power Point and Outlook)
- A vehicle, valid driver’s license, and adequate insurance coverage
- Valid Certification in First Aid & CPR is an asset
- Training in ASIST and CPI is an asset

**Reporting Function**:
The Supervisor of the Out of the Cold Program reports to the Manager of the Edith Mac Men’s Emergency Shelter. They are responsible for overseeing and managing program staff and will have the authority to manage the day-to-day operations accordingly. They will work with both internal and external partners and will interact with all levels within the organization.

They are a support system, resource, and an advocator for the team and organization.

**Working Conditions and Physical Requirements**:

- Overnight Shifts (Monday - Wednesday, alternating Thursday 7:00 PM to 7:30 AM & alternating Thursday, Friday to Sunday 7:00 PM to 7:30 PM) with the ability to work excess/overtime hours where required.
- Overnight Shifts (Monday -Wednesday, alternating Thursday 7:15PM to 7:45AM or alternating Thursday, Friday - Sunday 7:15PM to 7:45AM) with the ability to work excess/overtime hours where required.
- Able to work well with internal and external clients
- Able to drive, walk (site locations) regularly
- Able to sit for prolonged periods of time
- Able to answer and communicate telephone calls and general computer use
- Computer screen use (multiple screens if applicable) for prolonged periods of time
- Able to lift up to 20lbs (product, documents, etc.)
- Travel by vehicle to community sites for client support as required

**SHIP Values**:

- Compassion, Hope, Inclusive, Respect, Professional

**About Us**

Services and Housing In the Province (**SHIP**) is a Provincial leader in the br