Sales & Customer Service Representative

2 weeks ago

London, Canada Glass Canada Full time

Our purpose is simple: To enrich the lives of our partners: Glass Canada is committed to providing our customers with the highest quality products and services available today, and we believe that commitment begins with hiring the best people.

As a member of the Service team and as a new Glass Canada family member, you will join a diverse, dynamic group of highly motivated individuals that bring with them a wide array of talents, skills, and backgrounds.

WHAT YOU WILL DO
- Generate sales leads by expertly managing incoming customer inquiries, demonstrating product knowledge
- Deliver exceptional in-person service by consulting with showroom visitors, identifying their needs and recommending tailored product or service solutions
- Develop and maintain trusted relationships with customers, exemplifying professionalism and expertise
- Exhibit comprehensive knowledge of Glass Canada’s products and services, providing detailed insights and recommendations
- Provide accurate and customized quotes, offering expert guidance to assist customers in selecting products
- Collaborate with the Technical Manager to verify measurements, ensuring accurate quoting and a seamless project setup
- Work closely with the Installation Technicians to ensure smooth execution of projects by regularly communicating all necessary details
- Communicate regularly with Warehouse team to ensure correct product is ordered and ready for installation
- Maintain ongoing communication with the Warehouse team to confirm accurate and timely ordering of products
- Demonstrate accountability by taking ownership of customer issues, showcasing effective problem-solving strategies to maintain satisfaction
- Take ownership when customers experience a problem and take the appropriate steps to resolve any issues
- Oversee and coordinate all aspects of the project lifecycle, from initial quotes and take-offs to successful completion, ensuring efficiency and excellence at every stage

WHAT YOU WILL NEED
- 3-4 years of experience in customer service, sales, or project coordination roles
- Experience in the glass or glazing industry strongly preferred
- Proven ability to build rapport, demonstrate product expertise, and manage project details effectively
- Excellent communication and active listening skills
- Strong problem-solving capabilities
- Ability to prioritize and multitask, utilizing effective time management skills
- Capable conforming to shifting priorities and timelines, displaying flexibility during times of change
- Ability to multitask in a busy environment working cross-departmentally
- Exceptional organizational skills with a keen attention to details

WHAT WE OFFER
- Competitive Wages
- Comprehensive Benefits Package
- RRSP Program
- Profit Sharing Program
- Employee Assistance Program (EAP)
- Employee Referral Program
- Corporate Discount Program
- Years of Service Rewards
- Company Events and Celebrations
- Fundraising Initiatives for Local Charity Partners
- Family, Friendly Environment

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