Clinical Performance Specialist

**Requisition ID**: 366116

**Position Number**: 20066480

**Posting End Date**: September 19, 2024

**City**: Winnipeg

**Employer**: Seven Oaks General Hospital

**Site**:Seven Oaks General Hospital

**Department / Unit**: CNO

**Job Stream**: Non-Clinical

**Union**: Non Union

**Anticipated Start Date**: ASAP

**FTE**: 1.00

**Anticipated Shift**: Days

**Work Arrangement**: In Person

**Daily Hours Worked**: 7.75

**Annual Base Hours**: 2015

Salary commensurate with education and qualifications.

Grow your career in the Winnipeg Health Region Our team provides a spectrum of health care services through an integrated network of sites, services and organizations. We’re united by a shared commitment to excellent and equitable health care.

**Position Overview**:
Coordinates health service delivery and clinical operational performance delivered across services and support functions based on data to address areas of most impact on patient experience, care team wellbeing, or reducing costs.

The Specialist functions as a member of the leadership team, reporting to the leadership of the site/service provider. The successful incumbent is responsible for leadership, consultation and coordination of activities related to health services delivery at a local level. They will play a lead role in supporting clinical operational initiatives as required. They will liaise and develops effective and collaborative working relationships with local, regional, and provincial stakeholders to enable better integration of services.

The specialist will work with teams comprised of health service delivery leaders, clinical staff, contract staff, other Specialist staff and other stakeholders (e.g. regional staff, physicians) to support operational improvements and implementation.

The Specialist will: cultivate and model a culture of client service; provide capacity to support planning and improvement initiatives, including but not limited to identify and lead business process improvements to generate organizational efficiencies; deliver analyses, financial planning, reporting, and business performance management information to the Hospital leadership team(s); counsel and develop organizational leaders’ understanding of the business performance implications of proposed decisions and activities; engage with analysts to prepare needed data and reporting to inform management, and work across areas to collaborate on and communicate best practices and business efficiencies.

**Experience**:

- Five (5) years of experience directly supporting management in decision-making by providing effective and innovative data-driven business analyses.
- Experience in the implementation and evaluation of policies, standards, protocols and/or frameworks.
- Experience in coordinating entry level positions.

**Education (Degree/Diploma/Certificate)**:

- Post -secondary degree in a relevant discipline such as health or social sciences required with additional post-graduate education (certificate or higher) in a related discipline such as management, economics, public or business administration from an accredited education institution.
- An equivalent combination of education and experience may be considered.
- Lean Six Sigma certification or equivalent certification in quality processes is an asset.

**Certification/Licensure/Registration**:

- Registration with professional associations and regulatory bodies as appropriate.

**Qualifications and Skills**:

- Ability to take initiative that demonstrates innovation.
- Demonstrated critical thinking/problem-solving and decision-making skills in response to a variety of simultaneous demands.
- Ability to perceive the relationship, linkages and interdependencies between business, portfolio/program-related and operational processes.
- Ability to develop effective collaborative and consultative relationships with internal and external stakeholders.
- Ability to work as part of a team.
- Ability to work independently.
- Knowledge of change management principles.
- Strong verbal and written communication skills.
- Proficiency in use of MS Office (Word, Excel, Outlook and PowerPoint).

**Physical Requirements**:

- Must be willing to work some flexible hours.

Please note that an employee is not permitted to hold two or more positions across the WRHA legal entity that combine to equal more than 1.0 EFT. The WRHA legal entity includes Churchill Health Centre, Deer Lodge Centre, Golden West Centennial Lodge, Grace Hospital, Middlechurch Home of Winnipeg, Pan Am Clinic, River Park Gardens, Victoria General Hospital, WRHA corporate programs, and WRHA community health services.