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Control Center Specialist

2 weeks ago

Cornwall, Canada Xplore Inc. Full time

**Position Overview**: *
The Control Center Specialist provides administrative support in the completion and processing of all service and warranty related issues for internal/external and dealer network clients. They are responsible for dealer compensation, service upgrade orders, maintaining the Dispatch log and handling of various correspondences for both internal and external clients on a regular basis.

**Key responsibilities include**:

- Processing Dealer Compensation for completed work orders
- Maintain and keep Dispatch Log up to date with dealer payment inquiries or warranty status updates
- Processing/Dispatching Conversion, Repair or Recovery Work Orders as required
- Prepare correspondence - Both Internal and External Clients
- Maintain files and customer accounts as required
- Coach Dealers/Departments on Policy and Procedure when required
- Excellent communication skills - both written and oral
- Strong time management and organizational skills
- Ability to work with mínimal supervision
- Attention to detail and a high sense of urgency
- Ability to resolve problems/issues in a prompt and efficient manner
- Flexible and ability to adjust schedule when needed in order to accommodate business needs when required

Xplore Inc. offers a competitive compensation package with excellent
company benefits, including matched participation in a group RRSP and a comprehensive health and dental plan.

**Condition of employment**:
Xplore is committed to creating an accessible environment and will accommodate disabilities during the selection process. Please let your recruiter know during the selection process of any accommodation needs.

**Company Overview**:
Xplore Inc. is Canada’s fibre, 5G and satellite broadband company for rural living. Xplore is committed to the relentless pursuit of an improved broadband experience for all Canadians. Xplore is building a world-class fibre optic and 5G wireless network to enable innovative broadband services for better every day rural living, for today and future generations.