Field Operations Supervisor Quoted Service Burnaby

6 days ago

Burnaby, Canada TK Elevator Canada Ltd. Full time

**Group presentation**:
**Who we are**:
TK Elevator is one of the world’s leading elevator companies with unique engineering capabilities. Our innovative, efficient and reliable vertical transportation systems have been moving people in Canada for nearly half a century. Our capabilities include high-quality, customer-focused service as well as individual maintenance and modernization packages. Our highly skilled technicians efficiently service a multi-brand portfolio consisting of more than 1.2 million units under maintenance. We’re reshaping the elevator industry and transforming cities into the best places to live.

**What we expect**:
Your responsibilities:

- Direct the field labour force and support personnel in accordance with volume of sales to meet or exceed customer expectations for scheduling and execution of elevator project work
- Plan, direct and coordinate employee assignments, visually monitor employee performance on projects to ensure compliance with contractual obligations and budgets
- Ensure all employees comply with safety procedures as set out by company policy and provincial Health and Safety Act. Investigate any work-related accident/incident/near misses
- Oversee project processes, providing technical assistance as required
- Work in coordination with property managers, designated managers, and owners to meet or exceed contractual obligations
- Participate in the recruiting and training of field and support personnel as required
- Actively support the Sales Team with site surveys and recommendations for technical improvements on a variety of products
- Survey existing projects for ordering of materials in alignment with the project schedule
- Ensure availability of materials, tools, equipment, etc., incidental to Projects
- Maintain current knowledge of all aspects of elevator technology
- Provide exceptional customer service and communication
- Take ownership of work-related issues

**Who we are looking for**:
Your qualifications:

- A minimum of 5 years of operational / field experience in the capacity of mechanic in the elevator Industry
- Must be a Certified Elevator Mechanic “Class A” under the TSBC or an equivalent AHJ standard
- A proven and demonstrated practical understanding of the B-44 Elevator Code
- A proven ability to read and interpret technical drawings, documents and specifications
- Competent in the use of basic business software and hardware
- A combination of experience and/or professional designations within the industry and a willingness to maintain and seek out required designations
- A desire to learn, maintain and expand knowledge of all aspects of elevator technology; both mechanical and electrical
- Experience with multi-tasking and prioritizing multiple projects
- Must be able to work under pressure and in a fast paced environment
- Requires demonstrated interpersonal and communication skills with all levels of employee and customer, internal and external

**Contact**:
**What we offer**:

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