Vip Host

6 days ago

Toronto, Canada Pala Interactive Full time

Boyd Interactive, the operating division of Pala Interactive Canada Inc., is a full service real-money and social gaming technology provider and operator which caters to both B2C and B2B markets. Boyd Interactive offers a full spectrum of games across all distribution channels (web, download, tablet & smartphone). In Canada, and the US, they offer casino, bingo, and poker games.

Boyd Interactive’s strength is its relentless focus on high-quality, high-functioning, immersive software platforms, and with recent developments in legislation, the online gaming industry is poised for rapid growth.

Communicating with active, potential and inactive VIPs, the **VIP Host** will encourage increased play through strategic VIP planning. This will be accomplished through a range of CRM and one-to-one marketing initiatives, ensuring that we are maximizing yield, minimizing churn and generating increased VIP play.

**Responsibilities**
- Act as the first point of contact for all VIP customers, responding promptly and professionally to their queries and concerns.
- Build and maintain strong relationships with VIP customers, ensuring that they feel valued and appreciated.
- Collaborate with other departments, including but not limited to Marketing, Support, Finance and Security, to ensure that VIP customers receive a seamless experience and that their needs are met in a timely and efficient manner.
- Working with Marketing to deliver VIP programs across all brands and products, including acquisition, conversion and retention.
- Communication with VIPs, and potential VIPs, to increase game play, loyalty and thus, increased revenue.
- Working off of predefined weekly, monthly and quarterly goals.
- Communicate and report VIP player performance to senior management
- Regular analytical analysis of competitors and the customer landscape to ensure the competitiveness of the VIP program.
- Handle VIP customer complaints and escalate to relevant departments if necessary, ensuring that customers are satisfied with the resolution.
- Planning and management of land based events, hospitality and VIP hosting.

**Requirements**:

- Proven experience in a similar role, preferably in the online i-gaming industry. Experience online i-gaming is a must-have
- We are looking for a self starter with ability to self motivate and use initiative while interacting with other departments and teams.
- High levels of interpersonal skills and ability to quickly build a rapport with customers.
- Must be able to work flexible hours as applicable.
- Experienced in telephone or chat both inbound and outbound - outbound sales or customer service experience is preferable.
- Comprehensive understanding of VIP's, marketing, CRM and operations.
- Ability to accurately profile and segment VIP clients effectively.
- Confident, articulate and tenacious communication style, both on the phone or in person, and in written format.
- Must be willing to complete regulatory licensing where necessary. This will involve due diligence checks on personal background.
- Role will require flexible hours, along with weekends.

**Job Type**:Full-time, Permanent

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Vision insurance

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