Assistant Manager Funeral Home

1 week ago

Toronto, Canada Service Corporation International Full time

Assist the Location Manager with the daily operations of a Funeral Home including planning, achieving annual sales revenue and production targets, encourage profitable case volume growth, Profit & Loss (P&L) goals, manage expenses, developing a professional and effective staff, and exceeding client family expectations. Assist and direct the business operations.

**JOB RESPONSIBILITIES**

**Funeral Director**
- Arranges and conducts funeral services in accordance with the family’s desires, expectations, and spiritual beliefs.
- Discusses family’s wishes, funeral options, services, products, and pricing with deceased family. Identifies and communicates special veteran or recognition benefits.
- Executes funeral services contracts and documents in accordance with provincial and federal laws.
- Through community and non-profit involvement, retains heritage, increases good will, and indirectly increases market share.
- Additional responsibilities associated with Funeral documents, arrangements, services, and post family care.

**Financial Management**
- Work with Location Manager to develop annual business plan and budget as well as financial, production and revenue goals.
- Run reports, analyze, identify trends, and make observations or improvement recommendations to Location Management.
- Understand industry finances, how daily activities affects financial outcomes. May approve expenditures and invoices including overtime.

**Operations**
- Assist the Location Manager with the day-to-day activities ensuring on-time services that exceed client family expectation.
- Identify barriers, encourage ideas, and recommend improvements.
- Assure the location’s operating practices comply with applicable federal & provincial regulations and Company policies.
- Manage frontline supervisor’s responsibilities, expectations, and accountabilities. Make decisions that support and reinforce the company’s market strategies, values, and goals.
- In absence of the Location Manager, full fill appropriate daily responsibilities and decision-making.
- Additional responsibilities as requested or assigned.

**People Development**
- Develop a strong, trusting, and reliable team through influence and leading by example, having indirect responsibilities for staff. Constructively address issues and provide tangible and appropriate feedback to develop skills and/or close gaps.
- Monitor training and licensing requirements ensuring staff is re-trained/licensed prior to expiration.

*

**Benefits**:

- Dental care
- Employee assistance program
- Life insurance
- Paid time off
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Toronto, ON: reliably commute or plan to relocate before starting work (required)

Work Location: In person

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