Operations Manager

**Company**: Garden Grove Landscaping Inc.

**Position**: Operations Manager

**Our History**

Garden Grove first launched in 1990, and we've been working hard the last 35-years taking it to the next level. We are doing this by offering guaranteed service from a dedicated team of professionals focused on delivering results You'll find commercial outdoor spaces created and maintained by our team across the western GTA, Golden Horseshoe, the Tri-Cities, Guelph and the Niagara region.

As a leader in the industry, we have developed a strong reputation for excellence. We continue to grow as an organization as a result of our focus on team building, quality and customer satisfaction. Our unique culture has enabled Garden Grove to remain a successful family-oriented business, founded on principles of trust, honesty and respect. This guides our relationships with each other, our customers, and cultivates a positive atmosphere where growth is encouraged, and where individuals can achieve their potential.

**Position Summary**

Garden Grove Landscaping is currently looking for an experienced Operations Manager to join our dynamic team. As the Operations Manager, you will be responsible for leading field personnel and overseeing assets, ensuring high-quality service delivery is performed safely and efficiently.

This position will have significant interaction with ownership, managers, and others across the organization on a regular basis and requires someone with strong leadership, communication and organizational skills, who has a comprehensive understanding of landscape and snow management best practices.

Garden Grove’s culture is rooted in our values of **Communication**, **Respect**, **Trust**, **Motivation**, **Teamwork**, and **Innovation**. You will help to continue growing our culture by implementing these into daily operations with both internal and external customers. This, together with your **next-level** approach to landscape and snow management, will be a core responsibility of our Operations Manager.

**Roles and Responsibilities**:
Team Leadership:

- Recruit, train, and supervise a team of landscape and snow management personnel, including crew members and supervisors.
- Provide clear direction, guidance, and support to team members, prompting a positive and productive work environment.
- Conduct regular performance evaluations providing developmental feedback to crew members and supervisors.
- Implement training and development programs to enhance team members’ skills and knowledge.
- Take the lead with seasonal training development programs.
- Perform site quality audits on properties to identify enhancement opportunities and ensure quality standards.
- Monitor and control job hours.
- Performance manage as required.

Project Management:

- Oversee the planning, coordination, and execution of landscape and snow projects, timely and successful completion.
- Develop project plans, schedules, and budgets, allocating resources effectively.
- Coordinate with clients, vendors, and subcontractors to ensure continuity of service delivery.

Operational Efficiency
- Develop and implement operational strategies to enhance productivity, streamline processes, and improve overall efficiency.
- Monitor and evaluate operational performance metrics, identifying areas of improvement and implementing corrective actions.
- Ensure compliance with safety regulations and industry standards, promoting a culture of safety across the organization.

Fleet / Asset Management:

- Manage equipment, and fleet resources, ensuring proper maintenance, compliance, allocation, and utilization.
- Track and evaluate assets, participation in asset allocation decisions and providing recommendations.
- Monitor and execute fleet renewal procedures to ensure up-to-date licensing and inspections.
- Coordinate with the Yard Supervisor on service, maintenance, and inspection schedules, ensure compliance is met.

Client Management:

- Collaborate closely with clients to understand their specific needs, address concerns, and deliver exceptional customer service.
- Act as a point of contact for Account Executives, addressing client inquiries, complaints, and feedback, ensuring prompt and satisfactory resolutions.
- Build and maintain strong client relationships, identifying opportunities for expanding service offerings.

Health and Safety Compliance
- Promote and enforce a culture of safety, ensuring all team members adhere to safety guidelines, protocols, and policies.
- Collaborate with the Joint Health and Safety Committee, as well as other supervisory staff to implement safety programs and procedures.
- Assist with the investigating and reporting of any accidents, incidents, or near misses and implement preventative measures accordingly.

**Qualifications**:

- Post-secondary education in Landscape Management, Business Administration, or related field.
- 3+ years of experience in the landscape and snow industry as a crew leader / supervisor