Central Operations Lead

4 days ago

Québec, Canada Lyft Full time

At Lyft, our mission is to improve people's lives with the world's best transportation. To do this, we start with our own community by creating an open, inclusive, and diverse organization.

The Transit, Bikes, and Scooters (TBS) Operations Performance and Planning team is looking for a Central Operations Lead to join us in tackling some of the most interesting and impactful problems in urban transportation. From bikes and scooters to future platforms, you will be at the forefront of driving new initiatives to revolutionize multimodal technology.

You are a big picture problem solver who is excited about building scalable processes. Partnering with cross-functional stakeholders and local operations teams, you will work in a fast paced and agile environment to lead spare parts planning and allocation for all markets operated nationally by TBS. You must be an analytical thinker and phenomenal relationship manager, able to contextualize operational realities into long term solutions.

**Responsibilities**:

- Manage high-visibility, cross-functional processes and frameworks to drive demand forecasting, inventory management, optimization, and allocation for Lyft's current and future spare parts
- Collaborate with cross-functional, external partners, and local market stakeholders to continuously improve the spares asset demand planning processes and dashboards
- Leverage data to transform analytical insights into hardware and operations initiatives such as component upgrades, tooling improvement, incentive programs, or performance management frameworks
- Maintain accountability of the organization's budget for spare parts

**Experience**:

- 3+ years of experience in consulting, strategy & operations, transit, technology, investment banking, analytics or related field
- Propensity for ownership, excited about process optimization and continuous improvement
- Outstanding oral and written communicator who tailors the message and medium by audience and adeptly partners up, down, and across the organization
- Excellent quantitative and financial acumen
- Advanced Excel/Google Sheets skills; SQL is a plus
- Ability to clarify complexity by blending vision and detail
- Proactive and excited to take a hands-on approach to work through uncertainty
- Multi-dimensionally curious and quick to learn new concepts spanning operations, supply chain, product, engineering, design, city partnerships and beyond

**Benefits**:

- Extended health and dental coverage options, along with life insurance and disability benefits
- Mental health benefits
- Family building benefits
- Access to a Health Care Savings Account
- In addition to provincial observed holidays, team members get 15 days paid time off, with an additional day for each year of service
- 4 Floating Holidays each calendar year prorated based off of date of hire
- 10 paid sick days per year regardless of province
- 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible

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