Customer Service Representative

1 week ago

Toronto, Canada HomePro Pest Control Full time

Join Our Team at Homepro Pest Control - Now Hiring a Full-Time Customer Service Representative
Homepro Pest Control is growing, and we’re looking for a friendly, reliable, and customer-focused individual to join our team as a full-time Customer Service Representative. If you enjoy helping people, solving problems, and working in a fast-paced environment, this is a great opportunity to start your career in the customer serive industry. You'll receive paid training, mentorship from experienced team members, and the support you need to build a strong foundation in customer service—no industry experience required - but always a plus
Why Homepro?
Homepro Pest Control is a leading pest control provider servicing residential and commercial clients across Ontario. We are a fast-growing company with an incredible team and a friendly work environment. Homepro Pest Control has been recognized by the Globe & Mail as one of “Canada’s Top Growing Companies” the last five years in a row.
As a service business, the primary reason for our success is our people. We continually look to hire incredible people to build our business and provide them with mentorship and support to thrive and grow within the organization.
**What We’re Looking For**:

- Ability to stay organized and juggle multiple tasks, even when things get busy—you're comfortable managing competing priorities.
- Motivated and eager to grow, with a positive attitude and a willingness to learn on the job.
- Strong time-management skills, helping you stay on track and meet deadlines in a fast-paced environment.
- A practical, hands-on approach to solving problems, and a readiness to jump in and figure things out.
- Great communication and customer service skills, including being a good listener and clearly explaining ideas or solutions.
- Keen attention to detail, with a focus on staying organized and delivering accurate work.

**Key Duties and Responsibilities**:

- Serve as a key client liaison, collaborating with both customers and internal teams to ensure timely, effective resolution of service requests and ongoing support needs.
- Coordinate and optimize technician schedules, balancing efficiency with client satisfaction to maintain high service standards.

**Requirements**:

- Excellent communication and interpersonal skills, with the ability to build rapport with clients and team members.
- Previous customer service experience, preferably in a fast-paced or service-based environment.
- Strong decision-making and problem-solving skills, especially when handling customer inquiries or scheduling challenges.
- Reliable transportation to and from work for this office-based role.

**What We Offer**:

- Paid vacation, plus paid personal days
- Health and dental benefits package
- Extensive training, learning and development opportunities
- Significant opportunities for career advancement and growth
- Employee recognition program

Homepro Pest Control is an equal opportunity employer committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code.

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