Junior Technical Program Manager

Riverbed. Empower the Experience:
Riverbed, the leader in AI observability, helps organizations optimize their user’s experiences by leveraging AI automation for the prevention, identification, and resolution of IT issues. With over 20 years of experience in data collection and AI and machine learning, Riverbed’s open and **AI-powered observability platform** and solutions optimize digital experiences and greatly improves IT efficiency. Riverbed also offers industry-leading **Acceleration solutions** that provide fast, agile, secure acceleration of any app, over any network, to users anywhere. Together with our thousands of market-leading customers globally - including 95% of the FORTUNE 100 - we are empowering next-generation digital experiences.

Position:
**Title**: Junior Technical Program Manager

**Location**: Ottawa, Canada

Riverbed is looking for a Junior Technical Program Manager to manage the product development and implementation process. The role will coordinate deliverables and activities of cross-functional and cross-geographic teams while monitoring the project/program from initiation through delivery and ensuring completion on schedule and within budget.

What you will do:

- Primary point of contact for project sponsor and cross-functional teams to clearly identify their involvement, provide guidance and manage risks while overseeing mitigation/contingency planning.
- Demonstrates the ability to discuss tasks in a manner which gives guidance and best practices but does not dictate implementation.
- Creates and drives the project schedule working with the project/program core team to manage progress.
- Tracks the status of project activities and ensures that schedules and priorities are being met.
- Ensures critical issues are identified, tracked through resolution, and escalated if necessary.
- Manages daily/weekly project communication and status reporting and follows up on meeting minutes/action items.
- Identify process bottlenecks and inefficiencies to implement changes in a spirit of continuous improvement.
- Have flexibly working across time zones to help coordinate and follow up.
- Excellent verbal and written communication skills to work closely with cross-functional teams to administer deliverables effectively using an agile methodology.
- Work with other program managers to identify risks and opportunities across multiple projects within the organization.
- 3+ years of experience working in a program/project management capacity using a SDLC.
- Experience in managing cross-functional and cross-geographical teams.
- Ability to drive adherence in accordance to an organization processes.
- Must work effectively and professionally with cross-functional groups across divisions, worldwide, as part of a team.
- Must exhibit attention to detail and be able to make logical, timely decisions.
- Demonstrate self-learning capabilities, taking initiative in a fast pace/quickly changing environment.
- Ability to provide teams with valuable summations around action items and next steps.

What we offer:
Our employee benefits including flexible workplace policies, employee resource groups, learning and development resources, career progression pathways, and community engagement initiatives are some of the reasons why we have had great success in bringing in new talent. In addition, our global employee wellness programs are crafted to support the physical, emotional, and financial well-being of our employees.

Benefits & Perks vary by Country.

About Riverbed:
With a 20-year history of innovation, Riverbed is agile, yet proven, and we are disrupting the market with differentiated solutions that enable our customers to deliver secure, seamless digital experiences and accelerate enterprise performance While we are a ‘customer-first’ company, we are all about our people with a shared commitment to creating a global impact. We bring our best selves to work and pursue excellence, trust, and respect for one another. We welcome and encourage transparency and open communication throughout the company. We strive to be an inclusive, fair, and enjoyable workplace for our people globally and care about their wellbeing. We are committed to our people, partners, and customers while supporting the communities where we work and live. It’s the **Power of** **WE** that binds us together.

Riverbed is an equal employment opportunity/Affirmative Action (EEO/AA) employer and provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, physical disability (including HIV and AIDS), mental disability, medical condition, pregnancy or child birth (including breast feeding), sexual orientation, genetics, genetic information, marital status, veteran status or any other basis protected by and in accordance with applicable federal, state and local laws.

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