Animal Care Supervisor

If you are up for the challenge and would like to be considered for this position, we would like to hear from you.

The British Columbia Society for the Prevention of Cruelty to Animals (BC SPCA)

**POSITION**: Animal Care Supervisor

**TYPE**: Permanent; Full-time

**SHIFT**: Sunday to Thursday - 8:30am - 5pm

**LOCATION**: Nanaimo Animal Centre

Nanaimo, BC

**CLOSING DATE**: Open Until Filled

Our Nanaimo Animal Centre in Nanaimo is looking to enthusiastic full-time Animal Care Supervisor. Reporting to the Animal Centre Manager, this position will provide guidance to staff and volunteers on ShelterSense protocols in order to provide the standard of health and welfare that is required for all shelter animals. This position will ensure that optimal levels of care are administered to the animals based on the Five Freedoms.

The Animal Care Supervisor is responsible for assisting in the training of Animal Care Attendants and volunteers on basic animal care procedures and to supervise the Animal Care Specialist on animal assessment protocols and adoption procedures. You have a professional and passionate communication style that has gained you a reputation for excellence. You are able to manage, network and motivate volunteers and it shows in your drive and dedication.

You are dependable, very organized, love working with animals and are great at working with people. You strive to be a team player in the workplace. You must be able to uphold the policies and procedures of the society, listen to staff and volunteers objectively, communicate well and be organized. The Animal Care Supervisor acts as the Animal Centre Manager in their absence, including during periods of vacation, illness and on their regular days off.
- High School Diploma or equivalent
- Valid Class 5 BC driver’s license (full privilege)
- A sound knowledge of animals, their breeds, characteristics, and common diseases
- Previous kennel or animal care experience will be considered an asset.
- Previous leadership or supervisory experience preferred
- Demonstrable interest in all aspects of animal welfare
- Must be able to work with other staff, volunteers, and the public in a positive, practical manner and be able to work with minimum supervision
- Ability to prioritize demands on time
- Must possess excellent verbal, written and organizational skills
- Position is physically demanding and includes heavy lifting, pushing and pulling which requires an individual with the ability to maintain a level of fitness and endurance to fulfill the required duties
- Minimum of three years animal care experience with the BC SPCA or equivalent agency preferred
- Completion and demonstrated competency in the following BC SPCA courses upon hire (preferred), or within 6 months of hire:

- BC SPCA Introduction and Overview
- Introduction to Organizational Policy and Procedure
- Animal Management 1
- Cat Bite Prevention
- Introduction to PCA Act
- BC SPCA Health & Safety
- Vehicle Safety
- ShelterBuddy
- BC SPCA BioSecurity
- CatSense
- DogSense
- RabbitSense
- Small Animal Sense
- HR Management
- Special Adoptions
- V2 Administrator training (where applicable)
- Animal Management 2
- Seized Animals
- Animal Centre Manager Training

Knowledge, skill and abilities needed to perform the essential functions of this position:

- To assist the Animal Centre Manager in attaining and maintaining optimum welfare standards in the shelter at all times as defined by the ShelterSense programs and related BC SPCA policies.
- To ensure that the health and welfare needs of all animals in the care of the shelter are being actively managed and to assist the Animal Centre Manager in engaging in timely decision-making regarding their physical, mental and behavioural health & welfare.
- To train staff and volunteers on ShelterSense programs and ensure that all animal interactions are conducted appropriately ensuring safety of both the animals and employees/volunteers.
- To assist the Animal Centre Manager in implementation and maintenance of all BC SPCA programs, policies and procedures in the shelter.
- To assist the Animal Centre Manager in the recruitment and selection of a high-performing team of permanent and casual/auxiliary shelter staff and volunteers in accordance with the Society’s approved recruitment process.
- To provide support for general orientations, program-specific workshops and appropriate training for staff and volunteers.
- To provide on-going training, direction, motivation, and coaching to shelter staff and volunteers with a focus on celebrating successes and achievements.
- To conduct reviews of shelter staff and volunteers at regular intervals.
- To ensure retention of trained staff and volunteers through recognition initiatives and the provision of promotion opportunities.
- To oversee the implementation of high customer service standards and to monitor overall customer satisfaction in the Animal Centre.
- To ensure the physical facility, equipment, an