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Spa Coordinator/attendant

2 weeks ago

Tofino, Canada Wickaninnish Inn Full time

Job opening criteria

The company

We are a family-owned Relais & Châteaux property located on the stunning West Coast of Vancouver Island and have been creating world-renowned guest experiences since we opened in 1996.

While situated in one of the most beautiful places in the world, the success of the Wickaninnish Inn is based on our visionary leadership, the spirit of our people, and the unwavering passion of our teams. Together we deliver the highest service standards in an engaging and supportive work environment.

Job description

Join our Spa Team as a Spa Coordinator/Attendant where you have the opportunity to learn and grow in a Relais & Chateaux property also recognized as an AAA 4-Diamond Resort and T&L World's Best Hotel. This position will work part time as a Spa Coordinator and part time as a Spa Attendant.

**Objectives**:
Ensure efficient and personalized guest service meeting and exceeding Relais & Chateaux, AAA 4 & 5 Diamond and Forbes Standards
Greet guests immediately as they arrive in Ancient Cedars Spa
Stocking and setting up treatment rooms appropriately with clean linen
Answer the telephone and complete treatment bookings
Setting up Men's and Ladies Lounges, including, but not limited to, individual locker set up for guests and replenishment of supplies/amenities
Cleaning of all spa areas including, but not limited to, the spa lounge, reception area and hallway, all treatment rooms, steam room and spa patio
Manage guest bookings for treatments in the Spa with accuracy and attention to detail, and be prepared to answer questions regarding the services available
Have a strong understanding of all products sold in Ancient Cedars Spa and answer guest and employee questions about the spa's products, prices and inventory
Complete transactions for the guests when they are leaving, and/or purchasing items from, the spa
Participate in Retail programs, training and meetings
Complete assigned administrative duties
Be proficient in the opening and closing duties of the spa
Transporting all clean linen from the Laundry Room to the Ancient Cedars Spa

A good relationship is built upon mutual and reciprocal appreciation. We value the time and experience you bring to your work; here are some of the benefits and privileges you'll have access to alongside your experience at the Inn: Employment Benefits

Profile description
Knowledgeable about, and capable to meet and exceed, Relais & Chateaux, AAA 4 Diamond, and Forbes Standards
Excellent interpersonal and verbal communication skills
Knowledge of Housekeeping and Laundry procedures, an asset
Physical ability to transport large bags of laundry to Laundry room
Previous spa product line knowledge an asset
Strong organizational skills, initiative thinking and ability to multitask
Ability to schedule guest bookings for maximum treatments per day, and deal with guests in a professional manner in person and on the phone
Previous experience of 1 year in another spa or a full service hotel, an asset
Must embrace the philosophies of wellness and healing through spa experiences
Exemplary guest service skills and a demonstrated willingness to exceed guest expectations
A mutual understanding of your employment duration will be determined during your interview