Product Manager, Retail and Lending Services

**Company Overview**

**What is it like to work at IC Savings?**

We are a group of like-minded individuals who, believe in thinking freely and not following the herd. We are not afraid to do things differently and we are driven by a commitment to long-term, sustained, high performance. As a result, we are one of the fastest growing and most profitable credit unions in Ontario.

**_If you are dynamic, creative, open to thinking about things differently and are committed to performance excellence, you are a fit for us._**

**Position Overview**

We are seeking an **experienced Product Manager** with proven expertise in the areas of product development of digital banking and financial services with responsibility for planning, development, growth, direction, ongoing maintenance, and overall performance of IC Savings’ full suite of products, channels and services.

Working closely with the President and CEO, the key areas of responsibility will include market research and analysis, marketing, and sales support, and recommending enhancements to deliver products and services that align with IC Savings business strategy and to meet the needs of our members.

You will provide strategic input, product and service ideation, design, pricing recommendations, working with Marketing and Finance to ensure tactical programme management and results for each product of this suite. You will monitor the competitive marketplace, identify products and/or enhancements to our existing suite, propose, and lead in the development of new products and services to meet our members’ needs, monitor pricing, and recommend changes, as necessary. You will ensure that our member-serving teams and branches have a thorough understanding of the features and benefits of existing and new products and services.

**What You Will Do**

Your responsibilities include:

- Work with key internal and external partners and stakeholders to plan, execute, and successfully launch IC Savings digital and in person banking products and services
- Monitor the competitive environment to ensure our products and services are relevant in features, delivery, and price identifying emerging trends
- Develop business cases and supporting rationale for recommendations
- Manage project costs and budgets
- Develop strong key relationships with internal and external partners and stakeholders using strong communication and diplomacy skills
- Provide support to Marketing in their development of advertising and marketing initiatives align to Product initiatives
- Conduct analytical work and research as required for Product initiative development

**Factors That Will Contribute to Your Success**

You are a self-starter who values teamwork and are a disciplined and knowledgeable professional who places importance on relationship-building and customer service. Working well under pressure, you will also have/be:

- Degree or diploma in business, management, marketing, similar discipline, or equivalent experience
- Current knowledge of Information Technology offerings and trends pertaining to financial services
- Five (5) years of proven financial services background
- Knowledge of current financial markets, products, and services, understanding the market, economic and regulatory forces that influence them
- Flexible, analytical, results oriented**,** solution oriented, organized
- A strategic thinker who takes initiative, with strong conceptual skills, and a pragmatic focus on implementation
- Very strong focus on customer service and customer experience excellence
- Strong interpersonal and written/verbal communication skills, and superior presentation skills
- Must be comfortable with fast pace, uncertainty and working in a constantly evolving organization

**Working conditions**
- Professional office environment
- Standard hours based on 37.5-hour work week: Monday to Wednesday from 9:00 am to 5:00 pm, and Thursday to Friday from 9:00 am to 6:00 pm with flexibility to work extended hours to achieve deliverables, when needed
- Occasional travel may be required
- The physical demands are representative of those that must be met by being able to successfully perform the essential functions of the job; these include, but are not limited to sitting, considerable use of computer and phone, commuting, seldom moving items up 25 pounds in weight (e.g., marketing materials, file boxes).

**How to Apply**

If you are looking for a rewarding career, please submit your **resumé and cover letter** in confidence, **stating your salary expectations.**

IC Savings is committed to accommodating people with disabilities as part of our hiring process. If you have special requirements, please advise us during the recruitment process.
- While we thank all applicants for their interest, only those selected for an interview will be contacted._

**Job Types**: Full-time, Permanent

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended healt