Key Holder

6 days ago


Vancouver, Canada Melanie Auld Jewelry Full time

**Retail Stylist/Key Holder - Melanie Auld Jewelry**

At Melanie Auld Jewelry (MAJ), we honor the genuine connections that shape our lives through thoughtful design and meaningful jewelry. Our brand celebrates life’s big and little moments, and we are looking for a dynamic and inspirational Key Holder to join our boutique on West 4th. If you are passionate about jewelry, providing exceptional customer service, and want to grow with a hardworking and supportive team, we’d love to meet you

**Responsibilities**:

- Support the Store Manager and Assistant Manager in ensuring the smooth and efficient operation of the store.
- Assist with daily management tasks, including opening/closing, receiving shipments, and merchandising.
- Solve customer service issues for both online and in-store purchases and repairs.
- Create a personalized experience for customers, offering honest and tailored styling advice for in-store and virtual appointments.
- Supervise and facilitate unique in-store experiences, such as bracelet welding and engraving.
- Maintain knowledge of new and existing products to enhance customer service.
- Process customer exchanges, returns, and repairs efficiently, adhering to company policies.
- Ensure inventory control and communicate any issues or concerns to management.
- Uphold MAJ policies and procedures and act as a positive brand ambassador.

**Requirements**:

- At least 2 years of retail experience, with a minimum of 1 year in a supervisory or leadership role.
- Passionate about jewelry and current fashion trends.
- Ability to work in a team-oriented environment, with strong communication and problem-solving skills.
- Proficiency in POS systems such as Shopify, Lightspeed, and Acuity (preferred).
- Prior experience in jewelry production/repair and with engraving and welding machines (an asset).
- Must be available to work weekends, with a flexible schedule based on business needs, including evenings and holidays.
- Strong organizational skills, initiative, and a positive, can-do attitude.

**Job Details**:

- Job Type: Part-time, Permanent
- Hours: 25 - 35 per week
- Pay: $18 - $20 per hour
- Location: 2077 West 4th Ave. Vancouver, BC

Pay: $18.00-$20.00 per hour

Expected hours: 25 - 35 per week

**Experience**:

- Customer service: 1 year (required)

Work Location: In person


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