Operational Systems Branch Head

Under the general direction of the Manager of Wastewater Services, the Operational Systems Branch Head is responsible for strategic management of the Division’s business systems that support the successful delivery of sewerage, wastewater treatment and flood control operations. The Operational Systems Branch Head will lead and manage the division’s business systems for Environmental Management, Emergency Response Plans, staff training programs, standard operating procedures, workflow systems, cost management, record keeping, and Computerized Work Management Systems. This position will also be responsible for development and implementation of strategies that utilize operational data to generate key performance indicator reports and other metrics to support timely, informed decision making.

**As the**_Operational Systems Branch Head,_**_ _**you will**:

- Develop and implement strategic business processes and staff training programs to support compliance with Environmental Licenses for the City’s Wastewater Treatment Plants and sewer system, Provincial Regulations for operator certification, and Workplace Safety and Health Regulations.
- Lead the Strategic Management of Division’s computerized work management system: Oracle Utilities Work and Asset Management (OWAM) to support the effective utilization of resources and identify improvement opportunities.
- Lead the Strategic Management of the Division’s operational support systems to ensure a consistent set of methods, procedures, and processes are in place across the Division to reduce complexity, improve quality, and reduce costs.
- Identify areas for improvement and successfully drive buy-in for change when implementing new systems, which includes overseeing the development and implementation of process improvement projects
- Manage the Operational Systems Branch to ensure effective and timely use of resources.
- Performs other related duties consistent with the classification, as required.

**Your education and qualifications include**:

- Bachelor’s degree in Commerce, Business Management, Science, Engineering or a related field.
- Postgraduate courses in business process management, process improvement, and information technology is preferred.
- Several years prior related work experience in strategic management of operational business systems, continuous improvement programs, staff training programs, and Computerized Work Management Systems.
- Strong analytical and problem-solving skills with the ability to be flexible and active in developing innovative methodologies.
- Demonstrated people management, administrative, negotiation, and leadership skills.
- Strong organizational and project planning skills to plan, organize, prioritize, and coordinate work and resources with a high degree of independence, including demonstrated ability to work with minimum supervision.
- Significant practical experience managing business and organizational changes; strong change management and project management skills.
- Demonstrated ability to establish and maintain positive working relationships with employees at all levels of the organization, external contacts and the public, in accordance with the Respectful Workplace Standard.
- Demonstrated communication and interpersonal skills, including written reports and group presentation skills.
- Advanced skills in Microsoft Office (i.e. Word, Excel, PowerPoint, and Outlook), and demonstrated working knowledge of Work Asset Management software.
- Demonstrated ability to manage Branch finances and budgeting.
- Able to analyze problems/opportunities for efficiencies and make recommendations for improvements.
- Knowledge and understanding of the occupational hazards, safety precautions, regulations and procedures applicable to the areas of work.

**Conditions of employment**:

- The successful applicant must maintain legal eligibility to work in Canada. If the successful applicant possesses a work permit, it is their responsibility to ensure the permit remains valid.
- Must possess and maintain a valid Class 5 Manitoba Driver’s License. The successful applicant will be required to provide a driver’s notice in force document upon request.