Student Services Professional, International

**Schedule**
Monday to Friday, 8:30 am - 4:30 pm, 35 hr/wk

**Education Level**
Bachelor's degree in Business or related field of study

**Career Level**
Requires 3 years of relevant experience

Should the successful applicant be a Unifor Unit 1 bargaining unit member, who meets the eligibility conditions of Article 19.02 of the Unifor Unit 1 Collective Agreement, then the Limited Term Assignment will be defined as a Career Growth Opportunity in accordance with Article 19 of the Unifor Local 5555 Unit 1 Collective Agreement.

**Department Description**:
The Office of the Registrar provides a number of services to both prospective and current students and is the primary information source on enrolment, convocation ceremonies and important student dates and events throughout the year. We are a smart, collaborative group of nearly 100, spread across 8 departments: Student Services, Aid & Awards, Student Recruitment, Undergraduate Admissions, Student Records & Systems, Scheduling & Examinations, Student Communications and Central RO Administration. This supportive and dynamic team works together to provide assistance to students from their initial recruitment contact with McMaster until they graduate.

The Student Recruitment department develops and maintains relationships with prospective undergraduate students and their influencers: parents, educators, guidance counsellors, etc. Representing McMaster in various recruiting contexts from large-scale events to one-on-one interactions with students, the Recruitment team identifies and understands relevant demographic and market trends, nurtures relationships and fosters student success as they guide and assist applicants through their recruitment journey.

**We are currently looking to hire 1 Student Services Professional in our Student Recruitment department that will provide top notch service to international student applicants and will use a variety of specialized skills to promote and support the overall strategic plan of the Office of the Registrar.** The Student Service Professional will take a first-contact resolution approach in helping international applicants navigate self-service options, providing transactional and in-depth assistance and university/financial counselling. The Student Service Professional will exhibit superior professionalism, tact, diplomacy, empathy and patience in all interactions.

**Job Summary**:
Responsible for providing guidance and advice to prospective and current students for inquiries and situations regarding undergraduate programs, admissions processes, student enrolment and student financials. Develops programs and services to assist current and prospective students to obtain and manage their resources throughout their post-secondary career. Responsible for providing accurate information and ensuring a thorough knowledge of University and Ministry policies and regulations. Provides exemplary student service using a variety of communication platflorms to prospective and current students, alumni, parents, and guests as well as campus colleagues.

**Purpose and Key Functions**:

- Develop programs and services to assist current and prospective students to obtain and manage their resources throughout their post-secondary career.
- Create customized strategies to help students overcome financial obstacles.
- Interview students regarding financial issues, family history, personal choices, academic issues, and assess and evaluate the information provided.
- Provide confidential advice to students including, but not limited to, admission requirements and eligibility, the modification of course and program requirements, family and status changes, government assistance and eligibility, and income revisions and the impact that these changes have on financial aid eligibility and university status/fees.
- Collaborate with various stakeholders to educate students on their financial obligations and resolution of student issues.
- Advise prospective students from all education sources on program options and admission requirements.
- Research external funding sources available to students and provide students with information on available external funding options and financial programs.
- Liaise with colleagues both internal and external to the University to discuss and understand a range of issues, including but not limited to, best practices and technological improvements.
- Plan and coordinate outreach events and educational sessions.
- Liaise independently with applicants, students, parents, alumni, faculty and staff to explain detailed policies, procedures and services using a variety of communication platforms.
- Determine and assess students for service and/or program eligibility.
- Collect, analyze, assess, and summarize information relevant to the decision making process and develop recommendations for final approval and implementation.
- Refer at-risk students to the appropriate internal and external services and departments tha