Service Writer

**Service Writer (Evening shift)**

1860 Brookside Blvd

Winnipeg, MB R3C 2E6

We are seeking a dedicated **Service Writer** to join our dynamic team during the evening shift. In this role, you will play a crucial part in enhancing customer satisfaction by efficiently processing requests and ensuring seamless communication between customers and our shop. Your attention to detail and commitment to providing exceptional service will be vital in maintaining our high standards.

**Hours**:3:00 PM to 12:00 AM, Monday to Friday.

**Responsibilities**
- Processing internal customer requests. This includes obtaining customer and vehicle information, handling customer complaints, and communications between the customer and the shop.
- Performing unit intake process, which includes checking for previous repairs and checking for warranties.
- Providing updates to customers and maintaining communication with the customer on any changes to quotes or additional work required.
- Performing new unit check in process. Ensures damages are recorded and signed off by the driver and necessary case files are started to obtain authorization on repairs.
- Reviewing internal repair orders to ensure complete and accurate information.

**Qualifications**
- 1 to 2 years of experience in the automotive industry
- Experience in medium/heavy duty truck (or related) industry (to understand repair time length and how to manage work orders) would be an asset but is not required
- Customer service experience at an internal or external level is required
- Technical product knowledge is preferred
- Strong customer service focus & ability to build relationships
- A team player that takes initiative and proves a good work ethic
- Possess strong listening, problem solving and decision making skills
- Organized, sets and meets priorities
- Strong attention to detail
- Ability to work with interruptions

**Why choose Maxim?**
- A competitive hourly wage
- Group benefits including health (drug card), dental & vision
- RRSP plan with company match
- Educational assistance plan
- Employee referral $$ bonuses
- Opportunities for advancement
- Strong team environment
- Support of a national company

**More about us**:
Maxim Truck & Trailer is a leading Canadian heavy-duty truck and trailer dealership established in 1981 in Winnipeg, Manitoba. With 17 branches across Canada, from Vancouver to Montreal, the company employs almost 500 staff and serves a diverse clientele in sectors such as transportation, construction, agriculture, and government. Maxim specializes in the sale, leasing, rental, and servicing of both new and used trucks and trailers, representing brands like International Trucks and Great Dane Trailers. The company has successfully navigated economic challenges over the decades while maintaining a commitment to customer service and community involvement, positioning itself as a trusted partner in the industry.

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care

**Experience**:

- Customer service: 1 year (preferred)
- service writer or service administration: 1 year (preferred)

Work Location: In person