Manager, Workplace Solutions

**Who We Are**

BGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6,500 globally, we relentlessly focus on enabling innovation through the services we deliver, while actively looking for new opportunities that will enable innovation for our clients’ businesses. Globally, we manage over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East, Australia and Asia.

**Why Choose BGIS?**

Whether you’re a seasoned professional or a recent graduate, we hire the best and brightest to inspire change for a sustainable future and drive innovation through best practices and technology within our communities and the real estate management services industry.

At BGIS, you will be part of a diverse, team-oriented workplace, with opportunities to drive your career development forward. Our goal is to ensure that our workforce is a reflection of the diversity that exists within the community in which we operate and serve. We offer a competitive and value-driven compensation and benefits package, great employee programs, a healthy work life balance, and more. Join our team and become part of a leading global corporate real estate company today

**SUMMARY**

Reporting to the Account Lead, this role leads the delivery of workplace services including drawing and occupancy management, space planning, and MAC coordination. It also oversees the engagement of on-demand teams for relocation management, interior design, workplace strategy, and change management.

**KEY DUTIES & RESPONSIBILITIES**

**People Leadership**

Demonstrates strong, competent leadership for team members to guide them in reaching their full potential and meeting their objectives, which supports achievement of our corporate goals. Specifically, these responsibilities include but not limited to:

- Provides mentoring, coaching and guidance to all team membersManages all aspects of performance

**Program Management**

- Oversee project and service schedules, budgets, and execution to meet client expectations and internal performance targets.
- Allocate resources effectively to ensure timely, on-budget delivery aligned with client timelines and BGIS financial goals.
- Maintain standardized processes for scope, schedule, cost, quality, compliance, and risk management to ensure consistent and repeatable outcomes.
- Deliver client reporting aligned with agreed scope and data requirements.
- Plan and execute large-scale non-technical moves, adds, and changes, as well as facility planning initiatives.
- Source and recommend vendors; prepare cost estimates and resource plans.Develop and manage project schedules, ensuring delivery meets scope, budget, and regulatory standards.

**Relationship Management**

- Build and maintain strong relationships with key client contacts and internal business leaders to identify needs and deliver tailored solutions.
- Ensure client satisfaction through proactive communication, issue resolution, and consistent delivery of agreed outcomes.
- Collaborate with contractors and industry partners to support successful execution and resolve escalations effectively.
- Manage vendor relationships and monitor performance to ensure timely and quality service delivery.Act as a trusted point of contact for clients, addressing concerns, managing expectations, and driving positive experiences.

**Continuous Improvement**

- Work with the BGIS Workplace Solutions Center of Excellence to ensure standards are maintained in accordance with best practicesOther duties as assigned

**KNOWLEDGE & SKILLS**

- Proactive and driven
- Effective people and client relationship management skills
- At least 3 years’ experience related to industry standards and regulations
- Conceptual skills
- visioning (services and client program needs) and problem solving (innovative solutions)
- Strong organizational and documentation skills
- Experience in consultative discovery and facilitation
- Experience in managing a distributed team
- Effective interpersonal skills, especially communication (verbal / written) and influencing skills
- Strong analytical skills in business case development and process management
- Experience with financial reporting and budget / cost management
- Specific experience and knowledge related to the assignment - churn, facility infrastructures, new construction, furniture, occupancy planning & management, design, engineering, client industry sector, government sector etc.
- Knowledge of Interior Design processes and methodologies in a corporate environment would be an asset
- Ability to prepare ROM pricing estimates for small fit out projects would be an asset

**Licenses and/or Professional Accreditation**

- NCIDQ, ARIDO would be an asset
- MCR is considered a bonus