Field Support Lead Specialist

2 weeks ago

Brossard, Canada Acuity Inc. Full time

Distech Controls’ success and reputation are fueled by our world-class team of employees. We look for qualified individuals who are striving to succeed and that wish to actively contribute to our continued growth. Distech Controls values its team members and offers them a modern, motivating work environment, and competitive salaries and benefits.

**Who is Distech Controls?**

Distech Controls is a Canadian-based company located in Brossard, on the South Shore of Montreal (QC), with a European headquarter in Brignais (Lyon), France. We are proud to be part of the Acuity Brands’ family since 2015. Our mission is to connect people with intelligent building solutions for better health, better space, better efficiencies through our forward-thinking technologies and services. Our passion for innovation, quality and sustainability guides our business on a daily basis, as we light the way to a brilliant, productive and connected world.

**Why Work for Distech Controls?**
- Innovative driven company
- Dynamic workplace
- Open minded company
- Fast-paced company
- Modern work environment designed for our employees
- Indoor and outdoor bistro areas, lounges, coffee stations

**DCI - Distech Controls Inc. (North American headquarter)**
- Continuous professional development program
- Extensive benefits, including annual performance bonus, group insurance and retirement plan
- 5 floating days and 3 weeks’ vacation (prorated) from year one’
- Reward programs
- LEED-Certified building
- Foosball and ping-pong tables
- Situated near quartier Dix30
- On-site gym
- Daily fresh fruit
- Hot and cold beverages stations
- Accessible transportation services including OPUS card reader onsite
- Deep frozen meal prepared by culinary chefs
- Rewards program

**What will be your role?**:
**Being part of the Field Devices team, the role entails**:

- Interacting with customers, suppliers, engineers, contractors, sales managers etc.
- Provide sales quotations and support documents
- Manage and enhance existing business relationships

**What will you do?**
- Provide quotations and response to customer technical inquiries related to HVAC Building Automation components. (Sensors, valves, Actuators, meters,etc.)
- Manage the common department tools and coordinate the activities with other team members. (CRM, Excell, Outlooketc.)
- Participate in special projects and collaborate with various
- Adhere to all Distech Controls/Acuity Brands policies and procedures
- Ability to multi-task and handle various priorities
- Structured and well organized
- Personal computer proficiency and excels in MS Office Applications

**Mandatory**:

- Knowledge BMS and mechanical HVAC systems & components

**#LI-AP1**:
Knowledge of French is required for positions permanently located in Quebec so incumbents can communicate with their colleagues and suppliers in Quebec as necessary. French-language training is offered to all incumbents in permanent positions in Quebec who do not have a good knowledge of French.

Another language is required for this position in order to communicate with clients, partners and colleagues, who are predominantly located outside Quebec. The company has very few clients in Quebec and must therefore constantly use another language to communicate outside Quebec.

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