Warehouse Associate

2 weeks ago

Oakville, Canada splitsville Full time

**The Why, the What and the Who...**:
Striker Bowling Solutions is a leading partner and supplier to the Canadian bowling industry and the exclusive Capital Agent for Brunswick Bowling in Canada. We’ve been involved in over 400 projects, from simple equipment replacements, modernization of existing facilities and construction of new family entertainment centers across the country. Our affiliation with Brunswick, the largest bowling manufacturer in the world, allows us to provide unmatched insight into the changes that are ever-present in today’s bowling industry. We are also a key product supplier to Canadian bowling industry nationwide, providing day to day products required to keep facilities safe, fun, and operating smoothly.

What you will be doing

The Warehouse Associate will be responsible for coordinating all aspects of the warehouse, including inventory, delivery of Striker products for installation at projects and other key duties. This position will lead our warranty program and maintain all operational aspects of the warehouse, including optimization of current processes and inventory management.

**Key roles and responsibilities**:
- Ownership of overall warehouse functionality.
- Receive inventory and stock shelves.
- Pick, pack, & ship orders.
- Manage the needs of walk-in Striker Bowling Solutions clients as required.
- Provide accounting department with all pertinent paperwork for shipped orders and orders that have been picked up.
- Maintain shelf/warehouse location database for all stored materials & inventory.
- Keep warehouse neat, tidy, and organized.
- Help admin/office keep inventory of office supplies to min levels. i.e., waste bags, bathroom tissue, coffee, toner, copy paper, etc.
- Advise customers of backorders and follow up with Brunswick on deliver date.
- Provide training materials and checklists for customers.
- Submit warranty claims to Brunswick on behalf of customers if required.
- Manage calls from prospective clients and ensure that the lead is funneled to the sales team.
- Coordinate freight shipping for Striker Installations, from Brunswick & Striker warehouse.
- Stay active within Striker CRM managing overall Customer information and updating Customer information.
- Communicate incentives to Customers/Prospects to increase sales (eblasts specials/sale)
- Gain knowledge & experience to be a Brunswick advocate on capital equipment and aftermarket products.
- Follow all safety and operational policies and procedures and report any issues.
- Management of BREX (Brunswick Rapid Exchange warranty program)
- Other duties as assigned.

**Qualifications**- A team player with excellent communication and customer service skills.
- Organized, able to prioritize and multi-task.
- Ability to work in a fast-paced environment.
- Creative problem-solving.
- Ability to perform physical activities that require use of entire body, such as lifting, climbing, walking, reaching, crouching, standing, pushing, pulling.
- Able to lift and move up to 50 pounds.
- Self-motivated.
- Experience with CRM- Customer Relationship Management platforms, experience in Zoho would be an asset.
- Ability to work independently as well as in a team.
- This is in an person role at our Striker facilities in Oakville, the ability to have transportation to commute the office is required.
- Ability to work with Qbooks
- Working inside Bowling an asset

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