Veterinary Receptionist

**We are looking for an experienced Veterinary Receptionist to join our team.**

Our clinic is a busy, fast paced environment with 5 veterinarians and multiple support staff. Excellent communication skills, computer skills, and the ability to multitask is required. Animal handling skills and knowledge of animal behavior would be beneficial.

A receptionist is a very important role in a veterinary hospital. Our receptionists are our first impression at our clinic; therefore, they must provide excellent communication and service to our clients. The main role of a receptionist is client communication, appointment scheduling, and money handling and invoicing.

**Experience**

Previous receptionist experience in either a veterinary facility or a medical facility required.

**Essential Duties/Responsibilities**:
**Customer Service**
- Provide top-notch customer service
- Professional appearance/attitude
- Attentive to all client and pet needs
- Understand and work with clients in various emotional states, and work patiently with distressed clients
- Answer and triage phone calls from clients. Answer phone messages in a reasonable time.
- Relay important information to/from clients and doctors +/- management
- Understand vaccines, basic lab tests, common diseases, and pet behavior

**Appointments/Scheduling**
- Schedule appointments/procedures/surgeries appropriately.
- Maintain accurate medical records for new clients and patients.
- Check in routine and diagnostic exam, surgical, and euthanasia patients with correct paperwork and history.
- Clean exam rooms and maintain flow of appointments
- Client call backs, reminder calls, and animal pick up calls

**General Reception Area**
- Process payments
- End of period reports including daily deposits
- Assist in keeping hospital clean. This is not limited to front reception area and exam rooms. A mess should never be ignored.
- Keep diet center stocked and rotate food appropriately checking expiry dates. Order food as needed

**Pharmacy**
- Take orders for prescription refills including flea, tick, and deworming treatment. Fill prescriptions and follow hospital protocol before dispensing to owner.

**The above duties and responsibilities are not inclusive, as a member of the Westview Veterinary Hospital’s team you will be required to perform any duties requested by the manager for the best interest of the hospital.**

**Hours**:
**Full time position**

**Part time position**

Shifts between Monday - Saturday

Variable shifts from 7:30am - 6:00pm

**We offer competitive compensation and benefits packages. Join our team of dedicated professionals who are passionate about providing exceptional care to animals.**

Pay: From $20.00 per hour

Expected hours: 20 - 40 per week

**Benefits**:

- Dental care
- Extended health care
- RRSP match
- Vision care

Ability to commute/relocate:

- Powell River, BC V8A 3B8: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Medical office: 1 year (required)

**Location**:

- Powell River, BC V8A 3B8 (preferred)

Work Location: In person