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Dispatcher/service Coordinator

2 weeks ago

Greater Sudbury, Canada Ainsworth Full time

**If you thrive in a team-oriented workplace that challenges your skills, to drive your career development, embraces diversity and rewards innovation, with competitive pay and great employee programs, join the Ainsworth team today**

**Position Summary**:
**Responsibilities**
- Professionally answer phones within specified response time targets, and accurately document customer requests for service in service management system.
- Prioritize and dispatch work orders to field service personnel in order to complete scheduled and unscheduled demand service work to meet service quality and responsiveness targets.
- Interface with customers and other departments as necessary to ensure successful completion of service and resolution of service issues identified throughout the service delivery process.
- Follow up with customers and technicians when additional information is required, including documentation of service work performed.
- Log field service procurement card purchases daily to ensure all purchases are properly recorded in JDE.
- Work order pricing for costing department.
- Estimate, Prepare and deliver Small Quotations
- Act in a professional manner to reflect positively on Ainsworth.
- Timely processing of completed work orders.
- Adhere to all company policies and procedures.
- Perform all job functions in a safe and healthful manner, abiding by and in accordance with all applicable Health, Safety and Environmental company policies and government legislation/regulations.
- Adhere to the Company’s Quality System operating procedures.
- Perform other duties as assigned by Management.

**Qualifications**:

- 1-2+ years dispatch experience in service
- Service and customer orientated - Actively looking to help people
- Ability to organize information & schedules in a structured and logical way
- Ability to communicate clearly and set expectations with internal and external personnel
- Written communication is also imperative and the ability to document information and instructions, so others understand the course of action taken/required
- Ability to identify problems proactively and take action
- Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
- Active Listening - giving full attention to what other people are saying, taking time to clarify and understand the points being made, asking questions as appropriate
- Job requires being reliable, responsible, and dependable, and fulfilling obligations.
- Attention to Detail - Job requires being careful about detail and thorough in completing work tasks.
- Self-Control - Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations

Ainsworth is an integrated multi-trade company, offering an end-to-end services and solutions for all asset maintenance and refurbishment requirements of our customers. We are continually striving to create better and more advanced products as well as provide the highest quality service. We are rapidly growing and need talented professionals to help drive our vision at becoming the best multi-trade company in the country Join us. Make a difference.