Reservations Agent

**Outstanding Workplace of the Year Award, Chamber of Commerce**
**Employer of the Year Award, Tourism Vancouver Island**

**Job title**:Reservations Agent

**Job Status**:Permanent

**Joining Bonus**:$500 ($200 on joining + $300 after completing probation)

**Wage**:$21.33 - $21.83 per hour + commissions as applicable

**Summary of Position**:
**Responsibilities**:

- Responsible for managing all incoming calls for the reservation department and ensures response for all queries and maintains a professional relationship with our guests. Assists in overflow calls from switchboard/front office
- Manage reservations tasks for Inn at Laurel Point
- Input rooming lists for conference and tour markets
- Evaluate guest room inventories and effectively selling available room types and packages.
- Maintain a balanced inventory by juggling the general inventory when required
- In depth understanding of Inn at Laurel Point selling philosophies and rate categories
- Counsel guests on hotel policies, cancellation policies, best routes of travel locally and activities to participate in once in Victoria
- Cross-sell and assist in arranging special favours and dining experiences
- Assist with the preparation of revenue, reservation and statistical reports
- Process and manage all reservations received on a high quantity of various channels and booking methods
- Prepare reservations and investigate oddities to proactively minimize errors
- Relay pertinent information to guests
- Complete day to day routine tasks within the reservations department
- Accurate filing and handling of confidential information
- Assist in the sale of gift cards
- Work cooperatively with other departments as required, ensuring the highest level of guest service is provided
- Assist the Director of Revenue and the Assistant Reservations Manager on additional projects as required

**Qualifications**:

- Sales experience an asset
- Previous hotel reservations experience an asset
- Previous experience with OPERA Property Management System an asset
- Good working knowledge of Word, Excel and other computer related programs an asset
- Excellent communications skills both written & oral
- Excellent knowledge of Victoria
- Excellent interpersonal skills
- Ability to multi-task
- Must have a positive attitude and be able to work independently and well with others
- Must be able to embrace the 4 core values of the at Laurel Point: Excellence, Respect, Curiosity and Stewardship

**Job Requirements**:

- Flexible availability for shifts Monday through Sunday: will be scheduled for a combination of morning shifts, day shifts, and evening shifts
- Must be available to work weekdays, weekends and statutory holidays
- Must be legally permitted to work in Canada

**Reports To**:Reservations Manager and Director of Revenue

**What’s in it for you?**
- Competitive Wages
- A fun & friendly workplace culture that embraces diversity
- Cross-training opportunities to grow your skills
- Best staff meal in town and by the way, it’s free
- Complimentary parking on non-restricted days during the off-season
- Comprehensive benefits package
- Colleague of the month recognition program
- Summertime volleyball on Sticky Wicket rooftop, BBQs on our stunning Terrace patio, free themed year-end Gala to thank you
- Aura waterfront restaurant + patio staff discount - 50%
- Need a staycation? We’ve got you covered, after your 1-year work anniversary, enjoy a complimentary one night stay including breakfast for 2
- Friends & Family hotel discount _(so you can show off your amazing workplace)_
- Industry discounts
- Workshops
- Cross-training opportunities
- Skill and advancement training programs
- Shower and locker facilities

**Thank you for considering Inn at Laurel Point as your employer of choice**

**Job Types**: Full-time, Permanent

**Salary**: $21.33-$21.83 per hour

**Benefits**:

- Company events
- Dental care
- Discounted or free food
- Extended health care
- Life insurance
- On-site parking
- Vision care

Schedule:

- 8 hour shift
- Holidays
- Weekend availability

Supplemental pay types:

- Bonus pay
- Commission pay

**Experience**:

- OPERA System: 1 year (preferred)

Work Location: One location