Logistics Client Service Representative and Technical Support

5 days ago

Montréal, Canada Omnitrans inc. Full time

If you are looking for a positive work environment, a sense of belonging, purpose and happiness of human dimensions, where collaboration and continuous improvement are part of your day-to-day, and where you have a direct impact on the customer experience, you are at the right place
Omnitrans is currently searching for a Logistics Client Service Representative and Technical Support to join our Courier team in Montreal/ Toronto.

**Responsibilities**:

- Provide Technical Support and training to the clients to be able to access our products and services efficiently;
- Create and maintain accounts in service provider’s systems based on client profiles to ensure that pricing/discount structure is correctly set up;
- Provide support to Client Success Team with technical aspects of new account integration;
- Program and deploy mapping for printers and scales;
- Work with vendors technical support to address and resolve system anomalies, functionality issues, etc. (i.e. access of platforms, systems limitations, etc);
- Maintain SOP database;
- Escalate to Manager, Courier Services as appropriate, regarding system deficiencies, suggestions for modifications for product enhancement, etc.;
- Work in conjunction with vendors to evaluate client pickups and address any issues if required;
- Assist with rush requests for package pickup and label creation as needed;
- Process orders and service the new One-Time-Account program;
- Review year-end process to ensure that rates/updates of systems and client pricing structures are completed as required;
- Perform system testing as required while staying current with system & program updates;
- Train and support Courier Client Service Representatives;
**What you bring**:

- Degree in technical support or relevant field experience;
- At least 3 years in relevant operations/industry experience;
- Ability to troubleshoot and resolve system and basic computer issues;
- Strong follow-up skills;
- Bilingual (French and English)
- Ability to build strong customer relationships and delivering customer-centric solutions
- Ability to organize and manage time efficiently
- Ability to review information and resolve complex problems, collaborating with colleagues in order to satisfy clients needs

**What we offer**:

- Be part of a well-established international company, combining 45 years of experience in Customs Brokerage & Logistics services.
- Have an impact on the growth of the company.
- A hybrid work environment with 2 days per week at the office.
- 24/7 telemedicine platform and an extra healthcare account expense.
- Have access to a complete insurance program of dental & medical services, a coverage of $500/specialists/year.
- Grow your career in a reputable company.
- Work in a flexible company with an agile mindset.

LI-Hybrid
LI-SK1
Omnitrans is committed to creating and maintaining an accessible and inclusive work environment to eliminate discrimination based on age, skin colour, origin, religion, sex, sexual orientation and any other characteristic.

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