Branch Supervisor

**About Us**:
We are a full line electrical distributor providing our customers with quality products and exceptional customer service. Our knowledge and expertise in the industry has established us as a dependable source for professionals in the trade. We have 11 branches across the 401 corridor from Belleville to Hamilton. Our team of experienced and knowledgeable staff strive to provide the best quality service always - at our counters, with our deliveries and through our project team.

Working at SESCO is more than just a job. A career with us means being part of a winning team that helps you prosper in a company culture where you can truly make a difference. We offer a range of development opportunities and recognize and reward you for your accomplishments. Interested in the latest and greatest? We seek continues improvement in our process, our products and ourselves. We’re at the industry forefront when it comes to technology and offer a variety of digital solutions internally and externally to make working with us easier and exciting. So, while you work on opportunities that help define your career, we’ll create the perfect environment for you to thrive.

We are a proud member of the Sonepar Group, the world's largest privately-held electrical distributor. The Sonepar Group is present in more than 40 countries with over 45,000 employees. In Canada, we are represented by 9 locally managed electrical and industrial distributors and have over 110 locations with coverage in 8 provinces.

**_ What’s In It For You?_**
- You will be joining a market leader with over 40 years of experience to help you elevate your potential.
- You will be working for the world's #1 privately held business to business distributor of electrical products and related solutions.
- A chance to get involved in the forever growing electrical industry.
- We house the largest inventory to better service our customers and deliver on sales commitments.
- An opportunity for career development across many business departments within our organization.

For our Peterborough location, this position is responsible for the provision of professional, quality customer service through effective use of organizational, leadership skills, product knowledge, operational and administrative processes. The primary focus is to provide branch operational excellence that exceeds our customer expectations. Participating in establishing and maintaining the goals and objectives set for the branch. Supervising and encouraging optimal performance of all direct reports. Ensuring a safe and comfortable working environment.

**Major Responsibilities**:

- Supervise and direct Counter, Administrative and Warehouse Staff to provide optimum service to our customers - timely delivery, quick & efficient service with the intent of growing our business
- Ensure staff are working together to achieve optimum efficiency and branch goals. This includes coordinating support from the Inside Sales Team when assistance is required in other branch functions such as counter, administrative and warehouse.
- Review daily workload and assign tasks/responsibilities accordingly
- Hold staff accountable by dealing with non-conformance issues on a timely basis
- Responsible for branch administrative and operational responsibilities, ensure they are performed on a timely basis
- includes all scorecard items
- processing of customer returns and credits
- vendor returns (paperwork processing)
- defectives
- yearly returns
- freight claims
- tracking and resolving customer shipping errors
- filling of all paperwork
- Have a thorough knowledge of the Gescan Occupational Health and Safety Program and ensure it is being followed by staff and customers. Includes:

- Holding monthly OH&S meetings and ensure meeting minutes are posted.
- Ensure OH&S board is kept up to date and appropriate number of staff hold valid first aid certifications
- Forklift drivers hold valid forklift certifications
- Ensure all branch employees are trained and follow approved branch processes, policies and procedures and meet customer service and product knowledge standards.
- Responsible for inventory management
- Cycle counting - requires product to be properly bin located
- Inventory accuracy
- Inventory loss
- Ensure branch is kept clean and product is organized and well merchandised including displays
- Responsible to ensure all warehouse and office equipment is maintained on a regular basis as well as ensuring damages to all equipment and shelving/racking are dealt with promptly
- Help identify solutions to issues that may affect the service, efficiency, and productivity of the branch.
- Resolve day to day personnel issues where supervisory decisions are required and notify management appropriately.

Skills, experience and qualification required:

- 5-10 years related experience in Operations required (preferably in Distribution)
- Quality Management, lean development experience necessary
- _ Ontario Health & Saf