Installation and Service Technician

Advantage Home Health Solutions is looking for a skilled, hands-on professional to install, service, and support mobility and accessibility equipment for our valued clients. If you take pride in quality workmanship and enjoy work that makes a difference, we’d love to hear from you

**Join Our Team - & Make a Difference Every Day**:
At **Advantage Home Health Solutions**, we believe that everyone deserves the freedom to live safely and independently in their own home. We provide high-quality, cost-effective home healthcare and mobility equipment that helps people maintain their dignity, comfort, and independence.
We are looking for a caring, reliable, and mechanically inclined professional to join us in the position of **Installation & Service Technician**. In this role, you’ll deliver, install, and maintain mobility and accessibility equipment such as stair lifts, porch lifts, ceiling lifts, scooters, power and manual wheelchairs, and bathroom safety products — equipment our clients depend on every day.
This is a hands-on role where your technical skills and compassion come together to make a real impact in people’s lives.

**DUTIES AND RESPONSIBLITIES**:
**Client Relations**
- Delivery, installation and maintenance of end-user equipment and after-sales product support as required, trouble shooting and issue resolution, and documentation of service calls
- Maintenance and servicing of company and client owned equipment
- Providing excellent customer service including recognizing and “up-selling” opportunities for additional equipment/solutions during client interactions
- Managing our client equipment Preventative Maintenance program

**Sales Support and Learning**
- Preparing equipment for presentations and demos including wheelchairs
- Assisting with showroom equipment set-up and maintenance
- Consistently acquiring product knowledge through online research, studying of product documentation, and formal education sessions

**In-House, Safety, and Company Assets**
- Managing the shop work areas to have them organized and efficient
- Maintaining an organized, orderly and safe work environment including at clients’ residences, the office and work vehicle(s)
- Taking full responsibility for all tools, equipment, vehicles, and other company assets; you will be held accountable and will reimburse the company for losses and/or damages
- Assisting with receiving/shipping and storage of inventory products including sanitizing of rental equipment

**Systems Related**
- Recording your business expenses daily using the company (Receipt Bank) expense tracking system (to be reimbursed monthly)

**Business Support**
- Documenting and updating a set of Standard Operating Procedures for equipment service and installations, troubleshooting, and processes at client locations, vehicle travel and in shop

**SPECIFIC KNOWLEDGE, SKILLS AND ABILITIES**:

- Proven dependability, reliability, and a strong commitment to health and safety protocols
- Mechanical aptitude with strong electro-mechanical diagnostic and troubleshooting skills
- Demonstrated integrity and a caring, client-focused attitude
- Observant and attentive to client needs, with the ability to communicate relevant information to the office and support team
- Highly organized, self-motivated, and able to manage time effectively
- Willingness to assist with team activities, support other staff members, and participate in receiving and inventory processes
- Strong client service orientation with the ability to perform deliveries and installations professionally and efficiently
- Skilled in the use of hand tools and power tools; mechanically inclined with good manual dexterity
- Ability to read and follow technical instructions, manuals, and procedures accurately
- Basic computer literacy; familiarity with Microsoft Office is an asset

**EDUCATION, TRAINING, AND EXPERIENCE**:

- Minimum of 2 years of hands-on experience in electro-mechanical diagnostics or repairs
- Minimum of 2 years of experience in equipment installation and servicing
- Basic computer skills required for record-keeping, scheduling, and communications

**SPECIAL CONDITIONS OF EMPLOYMENT**:

- Must be able to lift and move equipment weighing up to 50 lbs (occasionally heavier with assistance)
- Must possess a valid Class 5 driver’s license and maintain a clean driving abstract
- Must be comfortable operating larger vehicles (e.g., cargo vans)
- Local travel to client sites and occasional out-of-town service calls may be required
- A Criminal Record Check with Vulnerable Sector Screening, is required due to the nature of our clientele, which includes seniors, people with disabilities, and others considered vulnerable.

**POSITION DETAILS**:
**Location**1667 32 Ave NE, Calgary AB T2E 7Z5

**Job Type**: full-time, salaried, 40 hours per week
**Hours**: Monday to Friday 8:30am - 5pm - 40 hours per week
**Pay Range**: $44,000 to $50,000 depending on experience and qualifications

**Benefits**: Health, Den