Guest Services Team Member at The Friends Experience

2 weeks ago

Toronto, Canada Superfly X Full time

Superfly Media Experiences, LLC is opening The FRIENDS Experience, The One in Toronto, an experiential exhibit based on the famous sitcom FRIENDS. Superfly is looking for Team Members who are passionate, exhibit the core values of excellence, have a commitment to safety, and value fun in everything they do.

**What we're looking for**:
**Here**’**s what you**’**ll do**:

- Greet and welcome all Guests, providing direction to them and engaging in friendly conversation
- Assist Guests in queueing up for their time-based experience
- Scan tickets and handle any technical difficulties
- Sell tickets to guests in standby line
- Staff photo locations throughout the experience to assist Guests in taking photos
- Direct Guests through the exhibit and maintain traffic flow and line control
- Share fun facts and trivia about the exhibit with Guests
- Answer questions about the experience
- Handle cash and other payments quickly and accurately
- Maintain health, safety, and cleanliness standards, and ensure all on site policies and protocols are being adhered to by guests
- Provide a memorable experience for Guests with a positive and hospitable attitude

**Requirements**:

- Must be fully vaccinated against Covid-19
- Must be able remain in a stationary position more than 50% of the time
- Able to work a variable schedule including nights, weekends, and holidays

**Your strengths include**:

- Strong communication skills
- Organized
- Ability to multitask
- Reliable, energetic team player with a positive attitude

**Your experience**:

- High school diploma (or equivalent)
- Previous customer service and/or cash handling experience preferred
- Experience using a ticketing system preferred
- Previous public speaking preferred

**Why work at Superfly**:
**Job Types**: Part-time, Seasonal

Pay: $18.00 per hour

**Benefits**:

- Flexible schedule

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Every Weekend
- Holidays
- Weekend availability

COVID-19 considerations:
All team members must be vaccinated.
All team members wear a mask on site.

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