Claims Coordinator

**Number of Job openings: 1**

**Location: Regina, Saskatchewan, CA**

**Employment Type: Permanent**

**Overview**:
**Denali Transport Inc. is seeking an experienced detail-oriented individual with strong analytical skills and the ability to negotiate and communicate clearly with various stakeholders for the role of Claims Coordinator. This role plays a crucial role in managing and processing claims efficiently and effectively.**

**As a Claims Coordinator, you will**:

- Answer claim calls and questions from leadership, office staff, and stakeholders.
- Review and analyze claims submissions to ensure completeness and accuracy.
- Communicate with clients, insurance adjusters, and other parties to negotiate claim settlements.
- Conduct follow-ups on outstanding claims to ensure timely resolution.
- Provide support in risk management initiatives by identifying potential areas for improvement in the claims process.
- Create and maintain claims management database.
- Enter documentation including, but not limited to, claim notes, estimates, photos, and correspondence into claims management database.
- Effectively communicate with clients, peers and leadership through written, verbal and in-person mean.
- Receive and enter vehicle accidents into appropriate database
- Process liability insurance claims, in accordance with accident details, Drug and Alcohol policies and DOT compliance
- Manage driver files under the accident policy
- Responsible for handling Denali Transport vehicle damage and communication with adverse parties related to vehicle accidents
- Coordinate with internal and external stakeholders to obtain and communicate necessary DOT compliance information
- Interact with local law enforcement agencies, gather accurate details to complete request forms and coordinate other requirements to receive accident/crash reports.
- Assist with Driver Safety Programs by categorizing and identifying drivers that meet the program’s eligibility criteria
- **This is not an all-inclusive list of job requirements and/or duties and may not contain all mental and physical capabilities necessary to always perform the job due to circumstances. Operational, safety and other needs may require the employee to perform any and all other duties as assigned. Employees are expected and must be able to perform all such duties and tasks.**

**Key Qualifications**:

- Proficient clerical skills for effective documentation and record-keeping.
- Excellent negotiation abilities to facilitate claim settlements.
- Strong analytical skills for evaluating claims data and making informed decisions.
- Knowledge of risk analysis principles to identify potential claim issues.
- Exceptional organizational skills to manage multiple claims simultaneously.
- A combination of education and experience would provide an equivalent background for this role. Bachelor’s degree preferred.
- Three or more years of Customer service experience required.
- Excellent written, verbal and listening communication skills required
- Excellent data entry skills required
- Proficiency in Microsoft Excel, Access, Word and Outlook required
- High level of attention to detail required
- Must be able to comply with all company policies, rules, procedures and Code of Conduct.
- Must be able to work independently, or in a team setting.
- Must be capable of working under tight time constraints in a high-volume environment with multiple priorities.
- Responds well to questions; Ability to read, interpret and comply with written information and documents such as safety rules, operations / procedure manuals and maintenance instructions with a high comprehension and concentration level to include the ability to meet deadlines.

**Additional requirements**:

- Proof of education is required.
- Additional assessments may be conducted to evaluate competencies, skills and knowledge.
- Must be authorized to work in Canada.

We are committed to workplace diversity.

**Job Types**: Full-time, Permanent

Pay: $17.27-$21.28 per hour

Expected hours: No less than 40 per week

**Benefits**:

- Casual dress
- Flexible schedule
- On-site parking

Work Location: In person

Application deadline: 2025-01-27