Keyholder

Sales Associate - Keyholder

QE Home is a designer bedding retailer with over 74 stores across Canada, and a fast-growing e-commerce business. Proudly Canadian and family-owned since 1992, we are passionate about providing customers with beautiful, affordable, comfortable, and eco-friendly bedding solutions — crafted in house by our design team — along with exceptional and knowledgeable customer service and care.

We at QE Home are committed to socially responsible business practices. By prioritizing sustainable practices, exercising social responsibility, and ensuring ethical conduct, we’re creating products that aren’t just better for people - they’re better for the planet, too. We expect all employees to support and aid QE Home in continuing our transition towards environmental and social responsibility in every area of the business. Focusing on minimizing waste and participating in environmental initiatives aimed at achieving our sustainability goals will aid QE Home in being the best corporate citizen it can be.

At our Southland location, we want to provide our customers with a seamless shopping experience. Whether they’re looking for stylish designer linens and accessories, blissfully soft luxury sheet sets, or a temperature-regulating mulberry silk duvet, we’re happy to assist our guests in-store, over the phone, or online.

Are you passionate about fashion/home décor? Do you possess a successful sales background, value great customer service, and would love to combine your skills for your career? If that sounds like you, we’d love to meet

**Overview**

The primary responsibility of a key holder is driving sales as a team leader aiding in achieving both individual sales targets and store productivity goals. In the absence of the Store Manager and Associate Manager, you will lead the team. You will be expected to utilize superior selling skills, provide exceptional customer service, and deliver up to date product knowledge to our customers.

**Requirements & Responsibilities**
- Deliver friendly, supportive, energetic, and enthusiastic customer service
- Inform and educate customers using detailed product knowledge
- Help troubleshoot any customer concerns clearly and effectively
- Be ambitious and motivated to sell new and designer products
- Thrive in a team-based environment to achieve store goals
- Share your flare and passion for fashion and home décor
- Product fulfillment and shipping
- Ensure pricing and signage is clear and easy to read
- Be familiar with all current and future in-store promotions

**Skills & Qualifications**
- 1 year of sales and retail experience preferred
- Dedication towards providing exceptional customer service and in-store experiences
- Demonstrated success in driving sales and building customer loyalty
- Leadership skills
- Excellent communication and problem-solving skills
- Previous experience in home styling or fashion retail an asset
- Open availability - days, evenings and weekends.

**What We Offer**
- Competitive wage
- Flexible scheduling
- Comprehensive benefits package for those working 28 hours
- Employee Assistance Program
- On-line training program
- Staff Discount Program

**Key Relationships**

Reporting to the Store Manager and coordinating with other Sales Associates.
- At QE Home we know that _great talent_ comes in many forms, and we want to meet people at their best_. _Upon request, we will provide reasonable _accommodations_ to applicants at any time throughout the recruitment and selection process._
- QE Home is committed to providing its employees with a work environment free of discrimination, and _will at all times_, act in accordance with applicable Human Rights legislation and principles._