Service Supervisor

Stephenson’s Rental Services is a Canadian owned and operated success story and a trusted leader in the equipment rental industry. We don’t just rent equipment - we fuel projects, power progress, and help our customers get the job done right. Proudly serving customers in Alberta, Ontario, and Quebec by way of our values: Respect, Passion, Simplicity, Progressive Thinking and a Family Focus, we’re looking for hands-on and team-focused individuals who thrive in a fast-paced environment to join our family.
How you’ll contribute
The Service Supervisor is a hands-on leader who thrives on problem solving and producing consistent and reliable equipment to help our customers get the job done right. With safety at the forefront, you will oversee service and repairs for heavy, light, and aerial equipment and help guide our mechanics to stay productive and manage priorities. Responsibilities include:

- In conjunction with Branch/Hub leadership, maintain high standards in the area of Health & Safety while contributing to the ongoing cultural development of the company’s programs in keeping with our values.
- Mentor and train technicians/mechanics under your leadership.
- Spend approximately 50% of the day completing more in-depth repairs or assisting technicians to increase shop output.
- Triage incoming/returned equipment and delegate work based on technicians’ skill sets.
- Conduct regular quality audits to maintain and improve standards.
- Report on Productivity and Quality metrics with a focus on continuous improvement.
- Ensure parts and ancillary supplies are ordered and received on a timely basis to reduce equipment cycle time.
- Organize all in shop annual and 10-year structural inspections on all aerial and material handling equipment.
- Follow up with outsource vendors on machine repair status.
- Work with the Order Fulfillment Group (OFG) and Prodesk to maximize order fulfilment through timely communication.
- Inspect shop equipment and sign off on shop inspection books.
- Leverage service and repair software technologies to ensure accuracy of information and transparency.
- Assist with timely staging and return of equipment.

Health and Safety will always be the number one priority at Stephenson’s so every employee has the shared responsibility of keeping themselves and all others safe by following the Safety Commitments, PPE requirements and all SOPs and Policies as laid out by Stephenson’s and governing laws.
Every Stephenson’s employee has a duty to report any unsafe working conditions and ensuring that they and their co-workers at all levels of work are wearing their PPE and following our SOPs and policies.
What you bring to the table
- Post-Secondary education is preferred or equivalent work experience.
- Minimum 3 years working in a Heavy/Light or Aerial Equipment shop.
- Minimum 5 years of mechanical/technical experience.
- Minimum of 2 years of leadership experience.
- G Class Driver’s License with clean abstract.
- Must possess excellent verbal and written communication skills.
- Experience with Microsoft Office (Outlook, Word, Excel) and Axiom or similar system.

Why you’ll love working here
- Safety is our #1 priority
- Competitive hourly wages with bonus opportunities
- Paid time off
- Fully company paid benefits including health, dental and vision care
- Life insurance and RRSP matching
- Annual uniform and PPE allowance
- Discounted gym membership and exclusive store discounts
- Internal training, career development, mentorship, and apprenticeship options
- A tight-knit team that treats you like family

We are thankful to all applicants, and we will reach out to those that qualify.
Stephenson’s Rental Services is an equal opportunity employer that values diversity and inclusion in the workplace. We encourage all qualified applicants to apply, including people with disabilities. Accommodations are available upon request throughout the selection process.