Product Specialist
2 weeks ago
**Product Specialist - Cloud** **Essential Duties & Responsibilities** - Actively participates in alpha & beta testing cycles and maintains level of expertise in technical focus area, solution or domain. - Timely documentation within CRM / Marketing software, as applicable, of customer contact and activity data is required of this role (e.g. names, titles, contact information, opportunity value, product information, sales stages, probability, business pain, firm-future commitments, etc.) - Actively participates in obtaining "technical closure" when the product specialist team is responsible for leading an opportunity. - Providing the interface between the field presales and other technology functions within Informatica for product direction and feedback. - Advises on competitive stance and creates counter strategies to competitive threats in accounts (identify, evaluate their influence and positioning eg. SWOT analysis - strengths, weaknesses, opportunities, and threats). - Creates competitive analysis, keeps up-to-date with industry thinking and product space, promotes integrated solutions, and assists in development of cross-products solutions and promotes cross-product initiatives. - Provides enablement and mentorship to the broader presales community on new and advanced capabilities of Informatica’s solutions and sufficient knowledge of the technical domain. **Knowledge & Skills** - Holds expert-level experience and uses professional concepts and company objectives to resolve complex issues in creative and effective ways. - Deep industry knowledge and understanding of a customer’s decision-making process, goals, strategies, and business objectives. - Expert-level presentation, customer service, financial/business acumen, and negotiation skills at all levels of customer engagement. - Complete, “big-picture” understanding of the business and technical contexts of key accounts. - Driven, self-starter who exudes leadership on account set and compels others to get on board. - Fully adept at consultative effectiveness and establishing trust with internal and external customers. - Advanced technical knowledge of hybrid deployment of software solutions, Data Warehousing, Database, and/or Business Intelligence software concepts and products. **Education/Experience** - BA/BS or equivalent educational background is preferred. - Minimum 8+ years of relevant professional experience. **Where data is poised for greatness** A career with Informatica gives you all the opportunities and benefits that can only come from working for the trusted industry leader. By joining our team, you'll be able to solve real-life problems, make a difference, have a global impact, and join a supportive group of globally diverse teammates. We encourage you to be yourself, grow with us and help us create a world where data is poised for greatness.
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