Dispensary Manager

2 weeks ago

Hamilton, Canada Element Cannabis Full time

**Job Overview**

Must be 19+ to Apply

Are you passionate about cannabis, dedicated to exceptional customer service, and skilled at bringing out the best in your team? Do you get energized talking about terpenes, cannabinoids, CBD, CBG, and the evolving cannabis landscape? If so, we want to hear from you

If you thrive in customer-facing environments, have a passion or experience in the cannabis industry, and want to contribute to a positive, community-focused culture, this is the role for you.

⸻

About the Position

The Store Manager is a key leader responsible for driving day-to-day operations and ensuring the overall success of the store. This role requires a people-focused, results-oriented professional who excels in leadership, compliance, and customer experience.

The Store Manager oversees staff supervision, scheduling, sales performance, inventory control, merchandising, and compliance with all applicable regulations—while fostering a safe, welcoming, and educational environment for customers and employees.

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Position Responsibilities
- Implement and uphold all operational policies, procedures, and regulatory requirements in alignment with company mission and goals
- Manage daily operations including opening and closing procedures, POS oversight, and auditing
- Ensure full compliance with cannabis retail regulations and store standards
- Collaborate with Human Resources on staffing needs, including hiring, training, performance management, and disciplinary actions
- Coach, mentor, and motivate team members to achieve their highest performance
- Monitor and assess staff KPIs; conduct regular performance reviews
- Maintain a safe and positive environment for employees and customers
- Deliver exceptional customer service and resolve customer inquiries or concerns
- Guide customers through their cannabis purchasing journey with expertise
- Meet and exceed sales targets
- Oversee merchandising, visual presentation, signage, and product displays
- Assist in budget development, sales forecasting, and cash management
- Maintain strong product and inventory knowledge
- Manage product ordering, stock levels, shipping, and receiving within approved budgets
- Stay current with industry trends, new products, and regulatory updates
- Perform delivery driving as needed
- Provide occasional support to other store locations when required
- Perform additional duties such as maintaining store cleanliness, record keeping, supporting events/promotions, and other ad hoc tasks

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Qualifications & Requirements
- Must be 19+ years of age
- Minimum 1 year of cannabis retail experience preferred
- 2+ years of retail management experience required
- Strong leadership and interpersonal skills
- Excellent time-management and organizational abilities
- Valid driver’s licence (asset)
- Creative, solution-driven problem-solver

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Job Details

, Permanent

Pay: $40,000-$55, 000 per year

Benefits: Store discount

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Application Questions
- How many years of cannabis retail experience do you have?
- Are you willing to drive the company vehicle for deliveries when required?
- Please rate your cannabis knowledge on a scale of 1 to 5, and briefly explain.
- Do you have a valid Cann Sell certification?
- Can you confirm that you are legally entitled to work in Canada?

⸻

Experience
- Retail Management: 2 years (required)

Licence/Certification
- Driver’s Licence (asset)

Work Location: In person

Pay: $40,000.00-$55,000.00 per year

Work Location: In person

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